Despite an initial hiccup at check-in, the Duty Manager, Tenkgu Imran did a great service to rectify the situation and was much appreciated.
The overall service was excellent with friendly and attentive staff everywhere which made the experience more enjoyable throughout the stay of 6 nights. We ate at the hotel at the three F&B outlets and it was also a great experience with the sea view. See separate reviews for these for Beach Grill, Horizon and Hai Yan restaurants.
Room size and design finishes better than most Dubai resort hotels (speaking as an architect). The elevated view of the sea and surrounding forest is what I have missed about the Malaysian environment. Beware that most hotel booking agencies shows sea view photos for rooms with rainforest views. This is misleading as rooms with sea view are extra cost.
Also beware of the lovable monkeys. Don’t ever eat snacks on the balcony as you will attract their uninvited attention and they invade in a hoard. One got into our room. There is a warning, and any damages caused by your negligence is at your peril.
The hotel covers a large area with its own “forest park” which we walked around easily. Weather throughout our stay was interrupted by intermittent rain and generally overcast. But makes the temperature more pleasant. The rain was welcomed when resident in Dubai.
Overall, a great and enjoyable experience for our anniversary. Fully recommended. Will return some day.