Our floor in our room was soaking wet. They don’t know how it was so wet. Had to have a floor blower all night in the room to try to dry it up. Then we found a dead cockroach in our bed. We were unable to be moved from the room to another due to the hotel being sold out. We slept and left first thing in the morning. The hotel said they would give us a 50% refund our stay. We are waiting for the funds to be returned. The staff member at the counter was amazing. He was so nice and tried his hardest to accommodate us.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月5日
hot water
the rooms are clean, good breakfast. We had a few nights that getting hot water was an issue.
Samuel
Samuel (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Only issue we had was the bed was to high. We both have physical issues Other than that the stay was fantastic
Kathleen
Kathleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Lewis
Lewis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Nipaporn
Nipaporn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Mirka
Mirka (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Mark
Mark (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Richard
Richard (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Kathryn
Kathryn (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月3日
The room smelled very bad.
The receptionist sprayed and was still smelled bad
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
William R.
William R. (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Daneil
Daneil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Yanelis
Yanelis (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Jean
Jean (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Comfort During Hurricane!
Overnight during hurricane. All staff bent over backwards to make us comfortable and at peace!
Terry
Terry (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Legoland trip
The desk check-in person Malik was very courteous and helpful. Clean room. Lots of places to eat that were close although no nice restaurants only fast food. Pool was nice. Breakfast was good. The next day the desk had no knowledge of Legoland that is a close attraction. Also there should give been a shuttle to the park (only 10 or so minutes away).
Martha
Martha (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Property was clean, staff is very nice
Sanja
Sanja (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月25日
This property was fairly clean, but had a strong antiseptic odor that got stronger each time the air conditioning came on. The air was cold, linens were clean, bathroom was fairly clean but there was dust and hairs in the corners- which should be rectified. The property feels like it is in an overgrown, abandoned parking lot and we saw neighborhood teens trying to get into various doors of the hotel on multiple occasions. It felt unsafe- and a bit sketchy but we had no problems or issues while we were there so it may have been just one of those perceptions one gets. All in all, it wasn’t a terrible stay but it just felt off somehow. We will stay at the Hampton next time we are in town. But if we had to stay here we wouldn’t be deterred. The front desk and maids/workers were very nice and helpful. Nice Fall decor and the parking lot and front entry had just been refreshed. Lots of good restaurants around the hotel.