I had stay at the Springhill Suites in the East side before and I was expecting the same level at this location but it was some way disappointed because this hotel is not new. It is an old hotel with some renovations to resemble the one I mentioned. The room was clean but the carpet at the aisle between rooms and in the elevator are stained. The TV set in the room is malfunctioning with blinking pixels like it was raining inside of it. When we tried to check-in the receptionist was nowhere to be found. It took some minutes to appear from a room behind the reception like he was busy doing other stuff there. Even a guy was there trying to pay for a soft drink he took from the fridge and he asked me if I worked there. At night it was the same. We came back from doing some shopping and went to the elevators but no receptionist there again.
The morning breakfast was very limited unlike the one at the same hotel in the East. It lacked some basic products like bagels, pastry, white bread and so on. It has two elevators but just one was working. On the positive side, the zone around is quiet at night and stores and restaurants are nearby. Not sure if we will stay again there in the future.
My experience here was somewhat unpleasant. Our first night here, the light in the restroom went out. I understand those need replacement ever so often. I informed the front desk and they replaced it. The problem with this situation is that the maintenance guy left a mess behind. Next issue: the bath tissue was like sandpaper. I don't need to explain the repercussions behind that (pun intended). Our last night here, there was an issue with the water. The entire area lost water due to some issues in the city. Now I understand that is totally out of their control, but what is in their control is letting the guests know of the issue and asking if we need anything in the meantime. They didn't bother to offer anything. I would call the front desk to ask for updates, and they would not pick up.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
Quick stay, but was comfortable, no issues to bring up
Dan
Dan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月18日
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Viviann
Viviann (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Friendly staff and very comfortable rooms
Jennifer
Jennifer (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Beverly
Beverly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Hugo
Hugo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Ricardo
Ricardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月31日
Enrique
Enrique (8 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
I always stay here when in town! I love the large, spacious rooms, location, and feeling of comfort and safety. :)