The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Alice
Alice (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Rhoda
Rhoda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Francisco
Francisco (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Overall opinion
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Dorothy
Dorothy (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月15日
Many other better options to choose from!
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
Just okay
Older place and not overly friendly. Mid.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Shagoyna
Shagoyna (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月14日
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
sharon
sharon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
Brenden
Brenden (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Business Trip
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Lynda
Lynda (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
Cold pool
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Not a fan
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Douglas
Douglas (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
Lady at the front desk gave some guy the same room number as me ,& my boyfriend ,& walked into our hotel room, then the toilet wasn’t working. All we get is “sorry” do not waste your money!!!
Tea
Tea (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月25日
Annette
Annette (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月23日
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Janine Mary
Janine Mary (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
When you first come in it's nice and clean. When we were packing on our last day we found 2 live cockroaches. We also had an efficiency room and the stove was too close to the bed where I was afraid to use it that it would catch fire. We will not return.
Joanmarie
Joanmarie (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月22日
Kyle
Kyle (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月22日
The entire property smelled of old cigarettes, the bathroom was gross, the toilet did not work and th room had no refrigerator. It had a stove, but no fridge. Horrible experience.
Christopher
Christopher (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月21日
The hallways smelled terrible, the carpets were filthy, hardly any towels, and someone actuality drove a riding lawn mower through the lobby!!
Im not a lawyer, but I think that's against the law. I haven't had a good hotel stay with any of your recommendations 🤔
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月20日
For the price it was ok. The room we were in the room had trash in t still and the bathroom shower head was broke and the toilet had a hard time flushing or just wouldn't. We went to see the pool and it was so cold for being an indoor pool. Could use an upgrade for sure.