The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Alice
Alice (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Rhoda
Rhoda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Francisco
Francisco (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Judcell
Judcell (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月22日
We reserved an efficiency, gave us a handicapped accessible room without asking, unwilling to provide towels when asked, WiFi did not work. Staff was not customer friendly in the least. Breakfast looked unappetizing so we skipped the offering. We have a long list of disappointments. Expedia should take this location off their list.
Athanasia
Athanasia (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月20日
Overall opinion
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Dorothy
Dorothy (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
xiorkys
xiorkys (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月15日
Many other better options to choose from!
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
Just okay
Older place and not overly friendly. Mid.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Shagoyna
Shagoyna (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月14日
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
sharon
sharon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
The front desk was very pleasant & helpful. Just stood for one night the room was comfortable & especially the bed
Ivette
Ivette (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月14日
Brenden
Brenden (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Good
James
James (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月11日
Adam
Adam (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月10日
It was ok, but I won’t be back. Too dingy.
Allen
Allen (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月10日
Business Trip
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Lynda
Lynda (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
The family that ran the restaurant was very sweet past that everybody else was very "average"!!
Jason
Jason (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月7日
Cold pool
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Not a fan
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
My shower had mold/mildew around the entire shower. It might have been in the grout but should be removed and replaced. The wall next to the shower was falling apart from where it has water damage. Had I been here alone I would NOT have felt safe. The door entering the room area was open to anyone off the streets to come in. There was a card reader there but it stood open and did not lock. Even the front check in area was not secure. No way would I stay here again.
Joy
Joy (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月4日
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Douglas
Douglas (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
Lady at the front desk gave some guy the same room number as me ,& my boyfriend ,& walked into our hotel room, then the toilet wasn’t working. All we get is “sorry” do not waste your money!!!