The parking garage smelled of urine. Desk clerk at check in was friendly and efficient. Security and other staff were friendly and greeted me with smiles. Carpet in hallways were dirty. Housekeeping brought me a broken coffee pot and I had to request another. Disappointing free WiFi only includes two devices. There’s a ridiculous charge for additional devices. Hotel renovations are a pleasant change. Hope rates don’t increase as a result.
Michael
Michael (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
Husband birthday
Wonderful stay, great customer service. The only thing that i didnt like was there was only 1 face towel and 1 bath towel for each of us for a two night stay. No other complaints and I will definitely stay again.
LaTorie
LaTorie (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Will not be back
The heat on our first night did not work at all. It was so cold in the room all night. There was trash still in the under the bed from previous people that where there before us. The shower was not great it would go cold on you for no reason or you would get burnt from the hot water there was no in between. The staff in the casino was rude. This was our first and last time staying there.
Chrissy
Chrissy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Horseshoe Awesome Stay!
Celebrating our 32 year anniversary! We had an Awesome time.
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Be back soon.
Anniversary trip and it was a great time.
James
James (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Deandre
Deandre (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Just ok
The check in process is terrible, in line for over 2 hours. Wifi didn't work and 1 of the televisions was broke. For the price of this hotel i expected a whole lot more.
Jeremy
Jeremy (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月27日
Very Disappointed
This was a bad experience, because when we arrived to check in the internet was down and we had to wait two hours to check in, and they eventually they manully check me in a smoker room, and the internet was down all night. I have stayed at this hotel before and It was great.
henry
henry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Sunny
Sunny (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Luck of the draw
Winner winner, steak & shrimp dinner
Kathryn
Kathryn (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
NAOKI
NAOKI (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月28日
Marilyn
Marilyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Jeremy
Jeremy (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月9日
Casino room
Rooms were clean. AC wasn’t cooling the room well- and we got hot while sleeping. Comfy bed though.
Courtney
Courtney (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
DENNIS
DENNIS (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
The customer service at check in was excellent also check out was quick and simple no need to stand in line waiting to check out the virtual assistant is so helpful
Marsha
Marsha (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月5日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Marvin
Marvin (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
Horrible stay, don't recommend
From the moment we walked in to check on & everyone we had to talk to or even when we went ask something, everyone acted like we were disturbing them & really didn't want ud to bother them. Thats from the desk to the players vointer even getting our cards. Even at the tables. Very disappointed. In our room the lights in the bathroom had dust buildup that looked like they haven't been cleaned in a year or so. It was very hot in the hall & room. Carport felt nasty. We were going to stop & stay on our way back thru but after that experience we went somewhere else. The staff needs to be more personable & not act like they dont want us there. Even when we were checking out, they wouldn't even let us use a cart for our stuff. They said we had to use a bellman, so we carried all our stuff out by hand. The staff was very unpleasant.