Hotel was very clean and presentable when we arrived. Room was sized well and the view was amazing. The door latch didn't line up properly so i had to lift the door slightly to get the lock to close or the door to latch but other than that the stay was great and will go again.
Karlena
Karlena (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Latisha
Latisha (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Josette
Josette (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Dagrmit
We enjoyed our stay. Hotel was nice and clean. Great places eat. Would like to see more updated machines. Overall, great stay. Thank you
Robin
Robin (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
First off love the hotel and casino, I frequently come to the casino. I book my hotel 3 months in advance to celebrate my 50th birthday. I requested and booked a smoking room with a river view. When checking in i was given a nonsmoking room which was a problem. The staff would not accommodate nor rectify the problem. Given no remedy I stayed, Afterall they had my money. Nice property I attend at least once a week it would have been good to get what I payed for.
Bivian
Bivian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Clay
Clay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
TraDakeius
TraDakeius (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
first time
First time to stay there and I would say it is a decent hotel however it did show some signs of age. The view of the riverfront was breathtaking.
michael
michael (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月27日
Could have been better.
Could not check in early. Had to be 4pm exactly. No coffee pot .
Kent
Kent (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月27日
I paid a good bit extra to be in a newly renovated room. I arrived at 5, check in was at 4. They put me in a basic room that was about $150 cheaper than the one i booked. And it smelled like someone had just smoked about 5 joints in there. I went back to the front desk and told them i was in the wrong room. They said my room wasnt ready yet so I'd have to leave that room and wait for mine. By now it was close to 5:30. I asked how long it would be and she said she couldn't give me an eta. So I had to just sit in the lobby with all my luggage and wait. After about 30 minutes, they finally gave me my room key. When i got to the "newly renovated" room, i was so disappointed. It was basically just new carpet in a very old room. The thermostat was so old, it didn't even have temperatures on it. Just a dial for cool and warm. Definitely not worth the upgrade charge. This was my birthday and it really made the night start on a pretty bad note. Very disappointed.
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月26日
Shreveport Horseshoe Christmas
My wife and I always enjoy staying at the Shreveport Horseshoe over Christmas, but this year the experience was not so great. There was no room service, no valet/bellhop service, and the majority of their restaurants were either closed or had limited hours. We were very disappointed.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Kelvin
Kelvin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Carol
Carol (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Very comfortable bed!
Malcum
Malcum (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月21日
Julie
Julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月19日
Tired Hotel & No Good Coffee
The biggest thing for me was that the room -particularly the bathroom was not clean and you can’t get or make a decent cup of coffee (not even instant).
Housekeeping is by request only (they should make that clear on the listing). The sheets were replaced with ones that had holes in them. The towels were a mix of threadbare and shedding. I called housekeeping 3 times in one day to just ask for fresh towels. They may be understaffed but it feels like very few people working care to be there at all. Most of the restaurants are more like a mall food court in the lobby where the music is a bit too loud. There’s also nowhere to sit in the lobby if you’re waiting for colleagues or friends. This being said, I give them credit for only permitting smoking IN the casino and the air filtration system is pretty great at keeping the lobby and hallways low-odor.
Cameron
Cameron (7 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Family
Family funeral attendance. Required a number of rooms