我可否免費取消海爾特拉普酒店的預訂，並獲發全額退款？

可以。海爾特拉普酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

海爾特拉普酒店是否允許寵物入住？

是的，狗隻可入住，總共只限 2 隻。此住宿收取每隻寵物每晚 GBP15的費用。輔助動物豁免收費。住宿設有飲食器皿。或受部份限制約束，因此請聯絡住宿以了解更多詳情。

海爾特拉普酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

海爾特拉普酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：01:00。退房時間為 11:00。住宿可提供零接觸登記入住與退房服務。

海爾特拉普酒店店內與附近有什麼好玩？

歡迎暢玩釣魚、遠足及騎馬等附近活動。你可充分善用野餐區及花園等其他設施/服務。

海爾特拉普酒店內或附近是否設有餐廳？

是的，Fitzys at The Trapp坐擁多國菜及園景。

伯恩利海爾特拉普酒店優惠

Q: 海爾特拉普酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

10/10 完美

2018 年 9 月 10 日

Nice hotel

HENG-CHUN (1 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 26 日

loraine (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 4 月 23 日

Susan (2 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 3 月 31 日

Awful place

We stayed in room 27 which is in a detached lodge house at the end of the carpark. There are a number of self contained rooms. The Carpet on the stairs was thread bare all the way up, the bathroom was very old, and after pressure was non existent. Noise all night, doors banging.

Jacqui (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 3 月 25 日

Great staff , very helpful and smiling

Jean -pierre (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 22 日

Beautiful wedding venue. Very picturesque. Spacious premium room overlooking the gardens. Excellent breakfast and service Would highly recommend.

Alison (1 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 21 日

I think I would sum up the property as "tired elegance"! staff were very helpful and charming and the food was excellent. It must have been a very grand house at one time - I didn't have a chance to explore outside. It has been 7 years since I visited it last for a funeral wake.

Joyce (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 13 日

Very friendly and helpful staff. Excellent evening meal. Not very convenient to go to dinner _ access to the bar/restaurant was outside and the weather is not always good.

Kathy (1 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 2 月 3 日

Could be a lovely Hotel

Could be a really lovely Hotel unfortunately the bathroom was in urgent need of upgrading due to a really scratched bath which was also chipped. At first sight we thought it needed cleaned as it was covered in hairs. The shower head came away from the wall and could of hurt the person underneath it. Room furniture was scratched and chipped badly. My partner got locked out the hotel at 1 am on his return. Rang bell many times but was forced to ring myself at 1.30am for me to come down and try to let him in. I could not open the door. There was a paper on the reception desk with the night managers phone number but could not see it from outside. He wrung it over and over but no answer. Eventually the manager came past with earphones and no telephone and I got him to open the door. Not the best experience.

David (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 1 月 29 日

Shoaib (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 1 月 11 日

Sean (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 1 月 8 日

Shoaib (1 晚商務旅程)

Hotels.com 真實旅客評價

6/10 不錯

2024 年 12 月 29 日

Peter (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2024 年 12 月 28 日

Very unclean

When first arrived put into a dirty room. Hair and shaver in the bathroom. Carpet had bits all over. Looked like it had not been cleaned. Was moved to a room in the outside lodge which again was unclean. Next day they moved my daughter back to the main hotel as thought it was for me a male and not my daughter of which they say never would put in the lodge as no one else was there. Unfortunately has seen better days. Needs a total update and proper cleaning. Would not have booked here except for being near to where we needed. Very sad as used to be of a very high standard.

5 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2024 年 12 月 20 日

Room change

I stayed here for 4 nights and during the 2nd night there was an issue with the room, and I wanted to change rooms, Millie on reception was very understanding and helpful and sorted me another room out immediately in the lodge for the rest of my stay, I can’t praise her enough for this The food was good and the other staff were friendly and polite

David (4 晚商務旅程)

Hotels.com 真實旅客評價

8/10 很好

2024 年 12 月 17 日

Alison (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2024 年 12 月 8 日

Everything did not stay there

Colin (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2024 年 12 月 5 日

Mr (3 晚商務旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2024 年 11 月 27 日

Would not reccomend

Wallpaper was coming off the walls in the bedroom, the window had been left open all dayy, which I understand for freash air however the room was freezing, I put the radiator on full but after 3hrs it still wasn't warmed up, I went for a shower and the water was cold, the shower leaked and flooded the bathroom. After a couple more hours the radiators started to feel slightly warm, I went to reception and they said the would have a look but they didn't, second time I went down they said that as the radiator had started to warm they wouldn't move me. The radiator did not fully warm up and the room was freezing all night. Would not reccomend staying here, needs major upgrading to reach an acceptable standard.

Samuel (2 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2024 年 11 月 23 日

Willie (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 11 月 21 日

Simon (1 晚友伴旅程)

Hotels.com 真實旅客評價

4/10 一般

2024 年 11 月 16 日

Avoid if you can..

Originally put in the annex. As soon as we opened the door, the smell of mould, damp hits you, the condition of the room was poor, dated and tired. The bathroom seals had black mould. I wouldn’t say it was fit for someone to sleep in. It just looked like it had been sat there for 12 months untouched maybe. I called reception and she didn’t seem surprised by my reaction. We had got the room for a good price so I’m not sure if we were out there because of that factor. We were moved into the main hotel building, the room was marginally better. Dated, old, tired, not had a deep clean in a while, stains and rips on the carpet, dust build up, bathroom needs a reseal however the bedding was clean as was the toilet although the towels were so hard and dry. No fan in this room but there was in the original, coffee machine but no pods, the hairdryer was dirty and grimy. I personally wouldn’t recommended this hotel to anyone, we stayed due to location for a friends birthday a few miles away. I appreciate we managed to book at around £20/25 less than the normal night rate but even then, it isn’t good value. Basic requirements barely met, definitely not met in the annex room. Sleeping wise, walls are thin. You can hear your neighbours going to the toilet, running the tap, general chit chat, switching plugs on/off, turning lights on, even turning in bed. You can also hear everything from the corridor as well. The only plus for this hotel was the location for where we needed to go

Lorna (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2024 年 10 月 21 日

Lovely Hotel

Lovely hotel with lovely staff.

David (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2024 年 8 月 30 日

Kemi (1 晚行程)

Expedia 真實旅客評價

4/10 一般

2024 年 8 月 23 日

The bedroom appeared to not have been cleaned!

Clifford (3 晚浪漫旅程)

Expedia 真實旅客評價

海爾特拉普酒店

The Higher Trapp Hotel

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