We came for the Polar Express Train Experience. We had decided at the last minute to stay at the hotel. Glad we did as it was easy for getting ready for the train and walking around afterwards.
The worst part is I would NOT recommend the dinner at Fred Harvey. It was TERRIBLE!! We did get refunded. However this restaurant is NOT set up for the number of people they’re doing for the Polar Express. We bought the food tickets in September but they were allowing walk-ins. When we came in at 7:40pm they were out of most food. Salad bar was empty of food and plates. There were two lines for hot food. 1 line had 1 guy making individual pasta orders! My husband stood in line for 30 minutes for pasta. Gave up. Went back when the line went down. Waited 20 minutes again. Then cook said he had to leave for 5 minutes to wash pans. This is NOT how you serve the masses. The other hot food was gross. This was by far the worst restaurant experience we’ve had at a place. If you’re serving kids - most like pasta - you don’t have one person making individual pasta dishes!!! You make mass quantities of spaghetti. You’ve been doing this for years but it felt like this was the first weekend the restaurant was open. I don’t think Fred Harvey would have approved. Everything else about the stay was great.
Mindy
Mindy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
BRENDA SOFIA
BRENDA SOFIA (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
Eric
Eric (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Rafael
Rafael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
araceli
araceli (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Cheri
Cheri (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
The Grand Railway hotel was conveniently located by the train station and downtown Williams. The train to the Grand Canyon was entertaining and informative.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Perfect
michael
michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
“Onsite” Laundry
Don’t be fooled. Chose this facility for this onsite laundry. They informed me there was a shuttle to the laundry facility the next day starting at 9am. The property is multiple city blocks and they laundry is technically on their properly, but not the convenience I expected after a weeks worth of travel. Wanted to be able to move between my room and laundry. Very family oriented- everyone was walking around in their matching PJs. Restaurant was average.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Alisha
Alisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Daily housekeeping of rooms is only if requested before 9 am.
The bed was comfortable but had an air mattress feeling.
Walking distance to train station and town was the best in town.
Kathy
Kathy (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
ayse
ayse (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Ryan
Ryan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Family Trip
Beautiful hotel. Great restaurant, bar, and train ride.
Anne
Anne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Nice hotel in a great location
Excellent stay. The room was clean and the location was very convenient to the depot for the train to the Grand Canyon.
karen
karen (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
Kinda disappointing
Decent hotel but old and tired exterior and outdated room with old beds, not very comfortable. Not worth $150+ per night that we paid in off season. They did not receive our room request, not sure why - I double checked with hotels.com a couple days before we got there. They push the railway train to the Grand Canyon but it’s very expensive -$300 per couple for the lowest level car with no AC. Lobby was nice, surrounding area was safe and clean but not much to do in the immediate area. Small city with just restaurants, bars and small shops.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Good stay with some caution
The hotel is great. It is located next to the train station and within walking distance to downtown shopping and restaurants. Rooms are very clean and comfortable. The staff is very friendly but could use some training at the front desk.
There were a few areas of concern to me. Be sure to carry a few credit cards for check-in. I presented my card for a deposit of 75.00 and it was declined. I didnt think much of it as I am from the east coast and thought maybe my card company suspected fraud. I tried another card and it was immediately approved. I go into my email to find my credit card alerts for.both cards as pending charges. They had 150.00 deposit and didn't know how to clear the first one. I decided to wait until checkout to get them both cleared. Front desk told me that it's a glitch that happens. Just be prepared. The day of checkout we also got up to take showers. The sink and shower water were both red. We decided to forgo the shower and brushed with bottled water. Upon check out I inquired and was told the town water was being switched out. I asked if the water was safe for showers and was told it was. We were then told it was not safe for drinking. I asked why guests were not informed and was met with a blank stare.
Overall experience was ok. I would stay here again. I would just be more prepared next time.
lori
lori (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
What a beautiful, historic Hotel!
Howard
Howard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
Grand Canyon
Nice place next to the train station and dining. All walk distance
Chris
Chris (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Cynthia
Cynthia (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Fun place to stsy
Very efficient check and we were able to get into our room at check in…early! We had a light diner at Spencer’s bar…perfect for us. Worth going there to see the bar and mural.