I wasn’t aware that there was a pet fee upon booking this I found out the evening I checked in, not that big of a deal. The hotel looks like it could use a little cleaning and updating. The other guests in the hotel were really the issue; loud slamming doors, loud TVs in the middle of the night and the smell of marijuana was consistent throughout the weekend.
Bryan M
Bryan M (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Egh
Beds are not good at all no house keeping this time of year so u have to beg for towels at the desk . Nice place just needs to be better.
steven
steven (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月21日
Brandon
Brandon (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Randy
Randy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月24日
No so good it took the hot water a long time to get hot.the room wasn't like the picture.the chair had stains in it.had to park across the street from the hotel.the lady at first desk had a nasty attitude at check in the bed was not comfortable at all.what stay there no more
Kim
Kim (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
We got there checked in room was not up to part refrigerator was not clean water would not get hot floor was dirty I wouldn’t stay there again
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
It was amazing the front desk staff was excellent… they made our stay wonderful!!!!
Demertria
Demertria (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月16日
Great view but dirty and outdated conditions
It was an ocean front room so it had a great view but the room was very outdated and nasty. It was very dirty and the cabinets were full of roaches
Allen
Allen (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Joshua
Joshua (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Great view
It was nice and clean.
Brandy
Brandy (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月30日
Stefanie
Stefanie (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月27日
Rooms had mold, beds were uncomfortable, roaches in the rooms. Pools were dirty
Kourtney
Kourtney (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月22日
Jesica
Jesica (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
Very noisy, parking limited, room phone didn’t work , bed was making ever loud creeking noise
Shania
Shania (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
A decent hotel
The staff at palette resort are very friendly. They made sure we were comfortable with our room and let us move rooms when a problem arose. We were unable to lock our deadbolt on the door in 308. But they apologized and changed our room without hesitation. The rooms were clean and decorated nicely. The bed was comfortable, and the shower pressure was strong (which is something I've noticed some hotels struggle with). The hotel itself was clean and quiet. The elevators were very fast which was a pleasant surprise. The pools were nice, but the lazy river did have quite a bit of sand and debris at the bottom which could be cleaned. They do make sure the pools have the correct level of chemical treatment. While we were swimming, the pool maintenance came and checked each pool. One thing I would have preferred is the parking to be at the hotel and not across the street, it's still a close walk but it is a little frightening for a female alone at night. Overall we would stay again.
Natasha
Natasha (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
There was drunks passed out everywhere hotel did nothing it was dirty pool added fees that wasnt said an my deposit is still oending an we left hrs ago. We will never book here again.
Clancy
Clancy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月19日
Joshua
Joshua (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Great stay
We were very impressed with this resort. When we checked in the staff was extremely nice. The lady that checked us in was very sweet and gave us all the information we would need. They have handicapped parking under the resort which was great. Our room was very clean and great. I would recommend this resort to others and we will definitely stay here again.
Misty
Misty (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月17日
I requested a ocean front my view was a parking garage
Angel
Angel (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月16日
I did not end up stayin for my reservations we came in late Friday night the room we booked was not the one we were placed in the room we walked into was nasty greasy fingers prints on the microwave nothing was wiped down the stove was not able to be properly opened because it was to close to the door frame i went and talked to the reception and she offered another room in replacement and it was no where near better the ace didnt work and the furniture was dirty i declined to stay and was informed by the receptionist she would make note on the account for a refund due to not staying
Victoria
Victoria (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月10日
Place was absolutely horrible. Dirty, mold on the stair well doors, smelling like a snoop dog concert the whole weekend. There is a homeless person living in the dunes on the beach in front of the property. The pools had tons of sand in them and were dirty looking. The stairs to the beach access were in pieces and unsafe. The bed had two crappy pillows and the most uncomfortable bed ever, the tv worked half the time. The worst part was waking up Sunday morning to a crime scene in the lobby- full on police force investigating an altercation that ended in a stabbing. All in all the worst place I have stayed would never recommend to anyone.
Giorgina
Giorgina (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月8日
Coffeemaker was broke. Microwave was falling in pieces. There were not cups or silverware. Bed was comfy and clean. Floors were very dirty.
Carol
Carol (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月8日
The room was spacious but refrigerator looked like it had fallen was dented up and mattress pad needs to be cleaned
christie
christie (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月7日
The beds are terrible, they don't clean it, it's not a suitable place to stay, it's very old, even the furniture is in poor condition, it needs a total remodeling