Reservation was made for 2 rooms with 2 queen beds and handicap accessibility - We arrived around 8:30 pm and the front desk lady said that I did not have a reservation for the above mentioned rooms. I checked my hotels.com reservation information and confirmed that I had made that reservation correctly on my end. She was dismissive and stated that the rooms that she had me in - one was upstairs and the other was a single king room with no handicap accessibility. I asked her why the reservation for the correct rooms was not done and she stated that the other people in the handicap rooms had reservations. My response was so did I - however she had nothing to say - no apologizes - just this is what I have take it or leave it. So when I told her I needed both of those rooms at the very least to be downstairs - she did do that - but absolutely let me know of her irritation in doing so because the rooms had already been assigned.
To be clear I did show her the confirmed reservation where it said handicap accessible 2 queen bed rooms - her response the whole time was it did not matter.
I wont even start on the credit card charges that was not approved and that she could not do a refund and charge the correct card! Please be aware when staying at this particular Super 8 -
Wendy
Wendy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Khristoper
Khristoper (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Good stay overall
Overall was a good stay, only complaint was i needed to leave a day earlier and they still charged me for the 3 nights and refused to adjust the price for 1 less night.
Anthony
Anthony (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Jeffrey
Jeffrey (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
good price/service,breakfast regular, bed pillows very good
room clean
arturo
arturo (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Our stay was good. The rooms were clean and the beds were surprisingly comfortable. They could use better pillows but the mattresses were good. Staff was respectful.
Ana Maria
Ana Maria (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月29日
Diana
Diana (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Checked in a bit after 10 pm. Felt like we were interrupting the clerks phone time. She did not tell us there was a closer stairs to go up to and we walked to the back of the property. Not enough parking for the rooms they have. We drive a big truck and barley found a spot to get into.
Heidi
Heidi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
curtis
curtis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
domenic
domenic (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
We have been staying at this motel every year for the last 7 years and I recommend this motel a lot but this year it seems to have gone downhill. We had the same room 3 years ago and it was fantastic this year it was kinda dirty and everything felt wet. The walk in shower floods half the bathroom every time you shower and the tiles and towels don’t dry out even running the air conditioning and using the exhaust fan. When we first arrived my kids went in first and found feces in the toilet and what I expected is feces on the shower chair that was in the shower. The tv remote is really horrible and barely works but I didn’t say anything because the remote wasn’t that big of an issue. The lampshades had rusted metal because of the constant moisture in the air. When my daughter mentioned some of the issues to the front desk they said the room had been empty all week so there there definitely shouldn’t have been anything in the toilet and then when she went back a few minutes later the manager/owner(?) was yelling at that employee at the front desk in front of guests. When I checked out and told her of the issues she asked if I’d went to the front desk right away. No I didn’t because my kids had already flushed and she probably would have said it was one of them besides the fact that my daughter in another room had them all running around cleaning up her room because the seal around the toilet leaked and she had worms and water in her bathroom at check in.
Darla
Expedia 真實旅客評價
8/10 很好
2024年10月10日
2 night stay
The exterior of the building had some rough spots, but the room was clean and beds comfortable. Minimal amenities, no USB ports or anything too modern. Breakfast was just ok.
Stacey
Stacey (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Good stay
Extremely great place to stay. Inexpensive for being so near the lake and other nice venues. Extremely friendly staff as well.