When I first checked in, I was charged extra for a room which was large larger than what I had initially booked ahead of time. Basically at the time check-in, the type of room my book was sold out, and I was charged extra for reasons of having to stay in a different room. The staff member who checked me in, was not so great at her job. But luckily, some other staff member the next day, helped me out and further resolved matters for me. Also, I contacted an Expedia agent regarding getting a refund for the extra payment I had to make, and they all turned out well in the end.