We checked in at 3pm but never went to our room. We returned late night to find out they gave us a room that was suppose to be out of service. Mrs Coco took of the issue right away. She was the highlight of our stay. She was very thoughtful and professional. We will definitely be returning. Room was spotless, pool was clean, free breakfast was good.
Ivan
Ivan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Recent stay
Clean and comfortable room. Easy check in/out. Special kudos to Niles. Friendly and informative
Latra
Latra (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
Worst experience ever!
Horrible. I called the hotel because I wasn’t able to make it on my first day of my 3 night stay and they wouldn’t let me change it to 2 nights. With them knowing I wouldn’t be there Thursday, I got there Friday and they gave my room away and everything else was sold out. Then they refused to give me my money back. My family members rooms were also disgusting with mold and mildew everywhere.
Kristie
Kristie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Amazing staff
Gabriel and all the staff are amazing, friendly welcoming and go way beyond the call to make you feel at home away from home
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月9日
Hairs on towels and pillows. Smelled like mildew. Water damages on ceiling and walls. Terrible stay.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
Inna
Inna (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月21日
Overwhelmingly disappointed
It was awful, so disappointing for several reasons.The door to our room wouldn’t close properly, we had to slam it closed. The bathroom door did not close completely. There were fruit flies and mold on a lamp shade. The water pressure in the shower was almost nonexistent. Our room was on the 4th floor and the elevator was broken. The vending machine “ate” my money. The morning breakfast was disappointing- the eggs and potatoes were actually cold. I would never stay here again and I’m disappointed I spent more money for breakfast and a “better” quality stay.
Kristin
Kristin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Gladys
Gladys (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
amy
amy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月20日
It ok.
Archange
Archange (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月20日
Better Pet Friendly options in the area
Visiting Waterbury area from out of town for a Family reunion. Picked this hotel because it was pet friendly and have a senior dog with mobility issues that needed to come on the trip. Upon arrival we were informed the Elevator was out with no expected date on when it would be fixed (did not get a call in advance or any notice). We asked for a room on the first floor since our dog could not go up and down steps. We were told there was nothing they could do and put us on the top floor resulting in having to carry our dog up and down the stairs every time (as well as all the luggage and belongings). When we finally got to the room there were dirty wash cloths on the counter, and the shower rod was barely hanging on the wall that just caused it to stay open the entire time. Thankfully we were gone for most of the day, but imagine there are better pet friendly hotels in the area.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月19日
Christopher
Christopher (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月18日
Bad experience in Waterbury, Ct.
The hotel elevator was broken. Hotel guests were in the parking lot cussing so loud and threading to kill each other you could not avoid it. The curtains in the room were torn. When we woke up in the morning the elevator was still broken and the 3rd floor hall had an extremely strong odor of marijuana despite every room number having a do not smoke sign. Will not use this hotel again.
August
August (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Awesome
Alicia
Alicia (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月14日
Ripped off
Overall hotel was fine, but the elevator was broken so walking up and down 3 flights of stairs with luggage and hot temps was not welcome. No ‘discount’ do to major inconvenience, in fact they charged us $50 more than the price given in Hotels.com!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月13日
Mike
Mike (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月12日
Ok
It’s was ok I just miss some special stuff in the room
joselito
joselito (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月12日
Do not stay here
Unfortunatley, not a great experience. The elevator was out for the entire stay. Upon arriving, the front desk person watched me load all of my luggage onto a cart and then proceeded to tell me the elevator was out so i had to unload everything back off the cart and carry up the stairs. No offer of assistance. The thermostat and phone did not work for the entire stay. We were told we had to schedule room cleanings by calling the front desk with the room phone. Without a room phone, that obviously wasnt an option. On day two i went down for clean towels and no one was at the front desk. I waited for 10 minutes. I later went to the front desk and scheduled a room cleaning for the next day in which i was told was no problem. When we returned to the room that night, nothing was done in our room. We were in a non smoking room, but it had smelled of smoke for first day and a half. We received no pre warning of the elevator being broken and received no updates during our stay. Overall an unfortunate stay experience.