We stayed in room 647. The air conditioning was terribly inconsistent in order to close the blinds drapes it had to slide over the air conditioning intake which would end up blocking airflow so we had to leave it pulled back about 6 in which ended up in the morning bringing in sunlight before we were ready to wake up. Housekeeping was tapping on the door very early in the morning when we had indicated that we were staying for 5 days. I told the front desk that we would like to have our house cleaning, new towels, sheets and coffee replace after 1:00 p.m. everyday. My wife and I get off at about 9:00 in the morning on vacation days and enjoy coffee and getting ready for the day. I told housekeeping three additional times that the room was ready for cleaning and no one ever did we come home to our room that had not been intended to at all. Had to call several times for towels and coffee. One time the coffee maker didn't even work. This was not a convenience for us at all after I make an effort regarding house cleaning.
Edward
Edward (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Pricey Paid Parking makes this place unaffordable
The hotel was decent with no extra amenities like breakfast. The biggest downer for us was that you have to pay $30.00 for parking each night and there is absolutely no free parking around. That really adds up when you stay for multiple days and we could have stayed in a better hotel with free parking for that additional price if we had known that earlier.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月13日
Everything was good except the service. I booked the hotel for 2 days, and decided to stay only 1, first receptionist said they will give 50% refund and then decided not to give at all, which is not acceptable
Nihari
Nihari (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Jonathan
Jonathan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
DEMETRIO A
DEMETRIO A (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Scott
Scott (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Basang
Basang (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月12日
Falling below reasonable expectations
Overall not that impressed with my experience at this hotel. Things that may feel insignificant on their own add up to an underwhelming stay for the price.
The pool/outdoor area was not open (under renovation) — this should’ve been disclosed at time of booking. Time outdoors at the hotel is an important consideration for me when deciding where to stay. I don’t like spending hours at a time cooped up inside an AC space with no options to get fresh air.
When I asked about other available outdoor spaces at the hotel, the staff gestured towards the front entrance as if to say, you can hang out right outside the front entrance.
There were no hypoallergenic options for pillows available.
Customer service to me goes a long way towards me accepting the unexpected lack of amenities. With the exception of one staff who went out of their way to get silverware for me from the kitchen when all they had were plastic spoons for use, the rest of the staff seemed satisfied to provide the bare minimum response.
When I asked for a slight extension for check out the staff seemed to be bothered to engage in the conversation but finally agreed to giving 30m after I reassured them I wasn’t a messy guest.
I was also told because i booked through a third party site I wouldn’t be able to get Hilton Honors points for my stay. This seems strange in this day and age of numerous online booking options.
Joshua
Joshua (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
j alberto
j alberto (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月7日
Ruben
Ruben (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Caitlyn
Caitlyn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Julien
Julien (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Praveen
Praveen (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Happy
Maria Isabel Amaya
Maria Isabel Amaya (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Good
Kevin
Kevin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
Good location: Near highway exits, close enough to the beach and nearby mall.
Hotel is clean, front desk is friendly and courteous.
Breakfast: very good
Only minor thing: guests elevator is in the back, you must walk through the hallway where the event is on going in the lobby/hallway.