6/10 Good
Nov 19, 2024
Highway noise and watch your room charges!
This facility is located just off the interstate with tremendous noise throughout the night.
Check-out is at 10 am but vacuuming the hallway began at 8 am just outside my door.
I tried to purchase a snack from the onsite store, but the credit card machine was not working. I wanted to pay for it at the counter not by my room. To my surprise the next morning my $6.36 candy showed up in my email receipt. HOWEVER, my credit card was charged $6.36, $64.63 AND $50.00 for incidentals!
When I called (four times), I was informed that the charges would fall off in several days. Be patient.
When I tried to return the call about the $50.00 hold, on top of a random $64.37, it was explained it was also an initial deposit for restaurant incidentals, and the only thing I was to pay for was $6.36. Now it is a wait and see if charges are amended or another call-wait-see situation.
I was going to stay at this location on Friday with a reservation but after this, I changed my mind.
The hotel has gone through good renovations however the trim around the Heat/AC for the room is all on the floor in pieces.
Daevid
Daevid, 1-night business trip
Verified Hotels.com guest review
