Clean and comfortable, staff very friendly and helpful, really nice guy on reception, who put us in a nice king room. Could do with a little redecoration. We had a lovely stay.
Marian
Marian (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
November December vacation
The shower was not that hot. The hot tub was broken. The pool was broken. The TV hardly gets any channels, but the place was clean and the staff was extremely friendly, but you can tell the hotel was run down. There’s a ceiling tile out in the hallway, the carpets all stained and bleached it needs a bad overhaul.
Scott
Scott (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Excellent Customer Service!
The customer service was EXCELLENT! The staff at the desk, both at night and in the morning were very friendly.
Terrance
Terrance (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Jimmy
Jimmy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Dallas
Dallas (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Unsafe environment
The worst experience was the hot tub and pool. Our family planned this trip for several weeks and our grandchildren were so excited about the indoor pool. The pool was extremely cold, in fact I had to ask for the heat to be turned on. We went in the hot tub and our granddaughter got water in her eyes and it burned her eyes for over 2 hours. The jacuzzi was full of very soapy water again it was very cold.
The rooms very dusty, there were spiders and cob webs in the guest room window. The tubs had no drain plugs for baths for the children.
Dawn
Dawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Overall Good
Hotel room overall was nice, although the sink was having trouble with draining, likely due to buildup of hair. Nice beds and TV though, and the free breakfast was also a plus.
Pratik
Pratik (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Shabby and rundown
Carpeting on 3rd floor had many bleach stains. Owners should have replaced immediately. Terrible optic. Were told the carpeting would not be replaced before the end of the year. Electronic keys would not work, even with the help of a nice staff person. She also helpfully gave us a room on another floor. Room rates the next day nearly tripled because of football game. We moved across the street to a much nicer hotel owned by same chain for a much less expensive rate.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月14日
AC leaked badly 1/3 the floor was wet in the room , carpet was stained, staff was very friendly.
krystin
krystin (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
Theodore
Theodore (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月11日
This property could use a good deep cleaning. The bathroom faucet spun around and was not properly attached. The shower had a drip. The bathroom floor behind the door was dirty.
Zenobia
Zenobia (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月6日
Average
Room was as clean as an old hotel can be. The room smelled musty when we arrived late and we just wanted to sleep. Due to the smell we woke up with stopped up noses and sore throats. My fault for not moving rooms. The employees were nice but this just wasn't my cup of tea or what I'm use to and we travel a lot.
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Always a good stay
Tamra
Tamra (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月5日
The staff was outstanding but our room had a big bug crawling across the carpet (when we went to bed) which was dirty. The bathroom was old, toilet was running off and on all night and the room smelled like a VERY musty, wet basement.
Randy
Randy (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月1日
Staff was excellent. Good customer service. Rugs throughout the hotel need to be replaced. Only 1 ice machine out of 3 was working. Pillows are to small and not comfortable. Will stay somewhere else next time we go to Williamsburg.
Gerald
Gerald (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
This was a great place to stay for our visit to Williamsburg. staff was nice and helpful. pool was awesome.
JEAN
JEAN (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Patricia
Patricia (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月18日
Ian
Ian (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Jamie
Jamie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Great place for families. Breakfast and long pool hours were fantastic for kids and parents. Thank you.
Alysha
Alysha (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月5日
Gordon
Gordon (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月4日
Sharif
Sharif (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
The friendly atmosphere, the friendliness of staff. The staff were very accommodating to us. Very comfortable. Hotel had everything we needed. Very close to all dining and shopping. Nice area.
Breakfast was very good and a lot to choose from.
Didn’t like refrigerator no freezer! But good size.
Douglas
Douglas (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月3日
Hot tub was cold, no towels, toilet was broken, door key didn’t work and overgrown weeds in parking lot
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月2日
This hotel was filthy. We stayed for two nights and had I been able to get a refund I would have left immediately after getting to our room.
The showers don’t have fans so there is no proper ventilation. The ceiling was full of mold which had obviously been painted over many times. Everything just felt dirty. I’m not one to walk around with shoes at home, but I felt like I needed to keep something on my feet at all times based on how dirty everything felt.
The pool deck was full of hair everywhere. It was also freezing cold. My son spent 5 minutes in there and immediately wanted to leave which was a bummer because he looked forward to swimming before bed all day. The jacuzzi’s heater was broken so it was barely luke warm which didn’t matter much because after seeing the rest of the pool we refused to get in in fear it was also very uncleanly.
The beds were decently comfortable, but pillows were paper thin.
The location was good everything was a 10-15 minutes drive. The restaurants around were good. Our favorite was Sal Victor’s.
The staff was very nice and extremely helpful. However, this alone would not entice me to return.