Outstanding customer service and a smooth check-in process made for a great start to our stay. The rooms were spotless and comfortable, and the hotel’s location is unbeatable—close to everything we needed. Highly recommend!
Ida
Ida (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Misleading on how breakfast was presented
The food was very good. I think it was on five star type rating, but they were very misleading when it came to the breakfast. They will tell you the time they would tell you that it was a continental and they made you think that it was free when it was not that part I did not like because I felt like I should’ve been told ahead of time so I can allocate for it.
Melissa
Melissa (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
willie
willie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 10 日
Not worth it
I checked into the hotel and was a little surprised about the area as there is an abandoned building next door where there were homeless people outside. It was very uncomfortable to go for a walk or see the River as strange people were around. The pool did not have a key to access it which made it possible for anyone to walk in and enjoy this and the spa. On our second day of visiting, we got stuck in the elevator. We kept going up and down and the door would open about a foot wide only. I tried calling for help on the emergency phone and no one at the front desk picked up. It wasn’t until another guest who was waiting for the elevator was able to get the attention of the staff. Our room’s mini fridge barely worked and didn’t keep anything cold enough and we had to throw out food we have purchased to snack on. We saw quite a few cockroaches in the room despite us throwing all trash out twice a day and not keeping anything out. The day of July 4th, the staff closed one of the exits of the parking lot and was charging people to park in the parking lot so that they could attend the fireworks display on the River. We had to wait in line for them to confirm our name and room number. The parking was so full we had to park so far to get to the front of the hotel. All these people who paid $15 to park at the hotel were able to walk into the lobby and sit, use the restroom, get ice from the machine, and worst of all use the amenities.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Kieyesia
Kieyesia (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Property and Staff compliment
This was a last minute booking for my daughter's softball tournament. It was my birthday and bad weather and hubby was out of town so we decided to stay to avoid traveling back and forth. We had zero expectations. However, this ended up being the BEST part of my bday weekend thanks to Claire (front desk) and all the various friendly staff. She asked what brought us there and I said my daughter's softball tournament and she then asked are you celebrating anything? I said well it is my birthday today lol. She said let me see what I can do. She then upgraded us to a suite. Just her being so engaging and thoughtful absolutely made my night! Having the extra space esp with all our softball gear was awesome! And the great view was the best 9made me feel like I was on vacation)! This ended up being a one night girls night in retreat! We went to a nice dinner and had girls night in with my daughter what a special night for me! The lady the next morning at the café was also super sweet sorry that I could not remember her name. Sunday Morning my daughter (teen) said Mom I had the best sleep! I said me too! The beds and pillows were super comfy! We do a lot of hotel stays because of softball and this stay is making me want to switch to only Marriott properties! Thank you!
Christy
Christy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Janet
Janet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 24 日
Jubal
Jubal (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 14 日
Trip to Ana Maria Island
Our stay was good, it would have been better if hotel would have a breakfast buffet option.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Robert
Robert (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
Rooms need upgrade
anamaris
anamaris (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Natalie
Natalie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Lovely hotel with clean rooms & friendly staff. Right on the Riverwalk!
John
John (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 28 日
Adyeniram
Adyeniram (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 27 日
All good except the AC unit is very old and extremly noisy
Milen
Milen (3 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2025 年 5 月 26 日
Sink in the bathroom leaked very bad and called the front desk for assistance and no one could come out today. We put a trash bag underneath to catch the water. Maintenance was at the door at 7:30 the next morning wanting to fix it while family and I were still sleeping. My husband went to make a cup of coffee and a cockroach came out. And no complimentary breakfast.
Janet
Janet (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 26 日
The whole experience was bad. From check in to a dirty bathroom with roaches on the floor. To a major mix up in my Reservation. Locked out of my room, after one night when I paid for 2 nights. Overflowing garbage outside
I have stayed at this resort MANY times it was always very pleasant.
I won't stay here again.