Very comfortable hotel room...quiet, amazing shower and bed. If ever I'm in Brisbane again I will stay here
Suzanne
Suzanne (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
MELISSA
MELISSA (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月29日
Poor management letting down a good hotel.
Good location for the night life of Fortitude Valley and an easy walk to the closest river ferry stop and Felons brewery and restaurants area.
Roof top pool and cocktail bar were great with views over the city. Staff were friendly and service good. We found the volume a bit high for conversations. It would have been nice to have had an area screened off where the speakers were turned down. We still liked it though and the pool was lovely.
The room looked nice and was a decent size but housekeeping was poor. The room wasn't made up on one of the days. Also, coffee pods nor replaced, surfaces left unwiped, carpet didn't look like it has seen a hoover. Glass doors on the bathroom is an oddity to us too...why do they do that?
Breakfast was a high spot. Service and food were excellent. Nice area to start the day.
The biggest negative was the management. We had several issues:
1. On arrival (jetlagged) we were told our booking did not include breakfast but we thought it did. They were adamant it did not so we ate elsewhere on the first day. Then, I checked my app etc, found it did include breakfast and after showing reception, they agreed and blamed inexperienced staff.
2. On checkout, we were charged another person's room service.
3. The bill was confusing with areas that required clarification.
4. Poor housekeeping indicates that management are not monitoring.
David
David (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Everything was great, however I was expecting a couple of complimentary bottles of water to keep the overall standard at the same level. Otherwise great stay.
Charbel
Charbel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
lovely hotel
gary
gary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Desyrée
Desyrée (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Marco
Marco (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
R
R (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Not great rooms
The room on the first floor smelt bad and the drain in the shower was blocked which was the reason for the smell. We were moved to a different room, but that was a downgrade from our original room we paid for. The only compensation was a voucher for a beer/wine in the hotel bar.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Ebru
Ebru (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Not bad but not breathtaking.
Nice property with funky pool and roof top bar. Unfortunately the roof was booked out and guests were removed at 5:30 for private parties. Not sure if it is value for money but it is nice.
Nathan
Nathan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月4日
Lots of poo everywhere
The public facilities such as pool and toilets were beyond filthy. There was no toilet paper in the toilets for the roof bar for 7 hours. We were holding an IHG function for VIP clients and there was faeces all over the womens toilet. It was vomit worthy.
LISA
LISA (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月16日
A
A (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Rodney
Rodney (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月1日
Siu hung
Siu hung (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Emily
Expedia 真實旅客評價
8/10 很好
2024年10月24日
Stay was ok, great that we could check-in slightly early. However we ordered room service on Sunday morning and the tablet wasn't working. We then rang and an hour later our food had not turned up. We rang again and it seemed the order was forgotten. We also ordered sides that didn't turn up. It wasn't a great experience to check out too.
Tara
Tara (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Brenda
Brenda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Most notable lay the bathroom doors are weird! It’s similar to closet doors (French doors) but translucent glass. You can see someone sitting on the toilet or if they’re undressing. Not a good room to share, no privacy.
Staff are nice, some team members were very friendly. Rooftop restaurant service was just okay.