2/10 欠佳
2025年2月6日
Avoid this Best Western Hotel in Phoenix
I had booked this trip far in advance which included 3 rooms. Due to recently established US Government Regulations for a meeting in Phoenix involving intelligence, i was not able to bring 3 students who were originally part of the meeting. I had a signed letter which explained the situation - and i requested a refund on one reservation for 2 of the 3 rooms (i reqeusted this ~10 days before the stay). I was tolkd the Best Western Manager refused the request. I have therefore communciated with the US Corporate Sponsor and the Local Organization in Phoenix not to include Best Western Plus Executive Hotel on any future recommendation hotel options. When i asked to speak to manager upon check-in, the Reception Person was rude and said it's hotel policy to deny any refund/cancelation requests. I won't be staying in a Best Western again in the future.
John
John (2 晚商務旅程)
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