Well at the beginning rooms overbooked and I didn’t get the room I was reserved
Angel
Angel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
George
George (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月18日
Smelly and dirty room
Our room with two queen beds smelled like smoke and my daughter and wife get headaches around cigarette smoke. The hotel had no other comparable rooms (we checked in after 11pm) and the front desk person offered a discount on the room and would speak to his manager. The room’s bathroom light didn’t work, looked like food or blood was sprayed on the curtain, stains all over the furniture, and smelled of smoke. When we checked out, the front desk lady couldn’t do anything about a discount and said her printer didn’t work. She would email the folio to me which I never received. And she asked that I contact the manager directly to discuss the discount. I emailed her this morning and haven’t heard back. Not impressed with the property or management
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Hazel
Hazel (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月18日
The rooms are very outdated and not very clean. One room we booked smelled of mildew.
Marco
Marco (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月27日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
Eric
Eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Brad
Brad (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Casey
Casey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月5日
Wouldn’t recommend
We arrived after midnight to check in after a long day of travel. The front desk attendant gave us keys to a room that was either occupied or hadn’t been cleaned yet. I opened the door and saw towels on the floor, unmade beds, and full trash cans. We went back downstairs and were assigned to a different room. Although the new room was in a better state, there was still garbage on the floor that had been left behind by the previous guests in 2 corners of the room.
For a family of 3, there was only one towel in the room. When we attempted to retrieve more towels, we were told that there were none available. I have never written a bad review before and wouldn’t be considered a complainer. Knowing we spent close to $200 for what was ultimately a 6-hour stay left us feeling a little frustrated. A clean room with 3 towels is not an unreasonable expectation.
Casey
Casey (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
the worst
Kenneth
Kenneth (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月29日
deborah
deborah (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Everything was ready on time and very clean. No issues. Highly recommend.
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
The young lady that worked the front desk was very pleasant and patient. She did a great job.
Brian
Brian (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
Melissa
Melissa (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月21日
Jimmy
Jimmy (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月16日
Just a get away
Eli
Eli (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月15日
We arrived at the hotel to find out our room that was paid for months ago was given away. The hotel staff claimed it was Expedia’s job to notify us they overbooked. Expedia took no responsibility for this. I will NEVER book with Expedia or the Holiday Inn Express again.
Augustina
Augustina (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
Tiffany
Tiffany (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月14日
Damaged walls. AC leaked water on the floor. Remote didn’t work. Whole place feels worn down.
Keith
Keith (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月6日
Rick
Rick (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月6日
Staff was amazing! The only issue was the rooms were not super clean. There was mold in the shower area.
Allison
Allison (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
Front desk was super accommodating when we arrived late in the evening.