Great Stay, but Difficult to Talk to a Real Person
I was perfect. Staff and employees were exemplary. The reason I gave a low rating for service is that it was impossible to contact the front desk after I returned home to request a receipt. AI or phone tree hell. I gave up. I recommend always provide an easy way to speak to a real person.
AUSTIN
AUSTIN (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
Under renovations, but looks great, really nice rooms
Joseph
Joseph (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Great rooms, great location
Rooms were awesome! 2 queens with stylish furnishings and comfortable linens.
2 conversation chairs were a nice touch.
We stayed for one night.
We were aware the lobby was under construction and were expecting worse to be honest but luckily the staff has it down and we couldn't have had a lovelier one-night stay. I would consider staying for longer next time. Location can't be beat for exploring downtown Santa Barbara and walking to the fun restaurants and shops.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025年1月7日
Christopher J
Christopher J (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Hao
Hao (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Morgan
Morgan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Jamal
Jamal (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Louis
Louis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Construction
They are doing construction so if they put you in room 203 request to be moved. All I heard for two days was drills, hammers and the floor shook. It was so loud I couldn’t relax at all.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Getaway
The hotel although the lobby was being remodeled the rooms were newly refurbished. Only things i didn't like shower head was too low im 6'4 and if i wasn't careful i would hit my head on it. Also tv was wall mounted to the left of bed not very comfortable for watching and there were 2 hooks to hang towels on at entry point of shower which towels would get wet while showering no hooks or bars for hand towels in bathroom seems odd
Amy
Amy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Josh
Josh (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Very helpful staff and newly renovated room. Waited too long to check in but otherwise a great stay.
Rich
Rich (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
The Best!
The loveliest hotel in a great location with stellar customer service. We were highly impressed by the friendliness at check-in, the above and beyond service by the valet (who gave us two fabulous restaurant recommendations), and the room… it was gorgeous, obviously new, and clean! The mattress has me wanting to buy one for our home. It was truly that comfortable. Not to mention this hotel was incredibly dog friendly. 10/10 highly recommend.
Dominique
Dominique (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Loved it
Really wonderful and customer oriented staff.
Natalie
Natalie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Caroline
Caroline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Cozy historical hotel
Excellent services all around from the momemt we drove into the valet lot until our check out. All rooms are newly renovated and lobby is still being worked on. Looking forward to seeimg their transformation next time. Will definitely return.
Denise
Denise (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
VINCENT
VINCENT (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Iliana
Iliana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Great location, lovely place
A lovely hotel really well located. The only issue I had was with noise from construction, but we were warned.
The room was tastefully renovated, the amenities were lovely (pour over coffee setup in the room). Staff were friendly.