pesimo servicio a la hora de hacer check in. El hotel tiene un olor muy fuerte a cigarro, tenia letrero de no fumar y estaban ahi huéspedes fumando
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Aldo Ivan
Aldo Ivan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
Norma Anel
Norma Anel (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月4日
Terrible management and Customer service
This has always been our go to when we stay in El Paso but this last experience was inexcusable. We reserved a room with 2 double beds at the last minute. When we got in the room I immediately started having a bad allergic reaction. That means there was cat dander in the room. Okay not the end of the world, we just switch rooms. That's where things get hairy. I go downstairs anticipating no problems just give us another room and was put on the phone with the manager who told me "all of the rooms are exactly the same". I said well that's interesting since we've stayed here before about 15 times and I've never had this problem". Then he says well we only have one other room with 1 queen bed. That wasn't going to work because I'd just had surgery and we needed 2 beds. I said okay then just give me a refund. He says no, we can't get our commission back from hotels.com if you cancel, so you can stay or lose your money. I've never had a hotel refuse to issue a refund if we could not stay due to an issue with the room. It was the worst night ever and we REALLY needed the sleep. Plus we just booked it minutes before arriving so they weren't "holding the room" for us and losing out on another booking. Ive always loved this hotel but I don't know what's up with this manager. It's not okay to treat customers this way. Not at all. It's called the hospitality industry for a reason. You take care of your customers. There was also an option to upgrade us to a better room and he refused.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年8月28日
Old outdated musty dirty carpet … dilapidated cabinets.. they don’t even move the chairs to vacuum behind the chairs. Pretty gross
Michelle
Michelle (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月26日
All trash cans were full. Front door entry and in the stairwell. It smelled very bad in the stairway.
Crystal
Crystal (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月26日
Vania
Vania (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
sergio arturo
sergio arturo (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月24日
stinks like military barracks.
Christopher
Christopher (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月23日
JORGE
JORGE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月21日
Have stayed here on several visits. Alway clean, friendly staff and centrally located.
Debra
Debra (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月20日
Medical
There was a half-eaten sandwich in the refrigerator and a book in one of the drawers. Minor repairs are needed throughout. Trim pieces are loose from the door, door in the bathroom vanity is crumbly, and the weather strip on the door was loose.
Marti
Marti (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月19日
Muy sucio y deteriorado
Hugo Antonio
Hugo Antonio (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月16日
Randi
Randi (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
Vanessa
Vanessa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Todo muy bien
Maryte
Maryte (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Comfortable stay with kitchen
Ranulfo
Ranulfo (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月12日
You advertise breakfast and there was coffee and muffins. That is a JOKE!!! Your staff was not helpful, and it was an embarrassment to take my family to this facility.