We requested a room with handicap amenities for my mom that is disabled. I was informed that they were full to capacity. We were assigned a room at the back of the hotel (102) and the front desk pretended that a person with a walker could take more than eleven deep steps. No compassion from the front desk staff. Luckily the bell person ( helping with the luggage) had some sense and took us to the back of the hotel. I think his names is James. Event lets us borrow a wheelchair. Staff at the bar/restaurant super helpful.Housekeeping staff excellent. Front desk more than one staff need new training. At least a smile once in a while . The driest staff ever. Beautiful landscaping good location. The parking need handicap spaces.
Ivonne
Ivonne (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Service par excellence
Our second annual stay for my birthday after Thanksgiving madness. The hotel staff is so well trained & efficient at their jobs. We felt pampered & spoiled. Love the spot on styled interior spaces, the amazing brunch spread & the welcome vino & Ghirardelli chocolate chip cookies. The shuttle service to restaurants completes the service. We love it & will be back! Thank you!
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
The pictures in Hotel.com did not do this place justice. Couple get a way. Very pleased with everything. Dog friendly people friendly lovely rooms and breathtaking surroundings. Will definite return.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Valeri
Valeri (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Beautiful unique hotel
Amazing stay such a beautiful hotel and so close to everything in Carmel. Staff were very helpful and made our stay that bit better wish we could have stayed longer.
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Relaxing Weekend
The newly renovated hotel is such a beautiful property! They did updates without changing the feel of the hotel. The extra touches they provide makes staying there a joy! I honestly have no complaints. The breakfast that is included is by far the best one I have enjoyed in a long time! Most included breakfasts are lacking but this was delicious and such a wonderful surprise. The array of folks staying there were all also friendly. The hotel is the best of both worlds and its close to the beach and not far to the village. I can't say enough about it! It was the best place for a Staycation and a fun time with friends!
Cindy
Cindy (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
The only problem I had, was with the curly haired kid at the front desk at checkout, who gave me attitude.Everyone else was great! Great hotel but that may have ruined my experience at this hotel
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Kevin
Kevin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Nice old fashioned hotel
Nice Hotel with generous morning breakfast and nice bar. Has views of the ocean and beautiful sunsets…
Kathryn
Kathryn (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Pablo
Pablo (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Cristina
Cristina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
José
José (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Bruce
Bruce (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
This place is an amazing must while in Carmel. The redesign is absolutely beautiful. The staff treat you like family and attempt to anticipate your every need. The staff make this place like a movie. It’s almost magical being onsite here. The manager is doing an awesome job with the team. It’s one of the best hotel staff I’ve come across in a while.