I booked for a 2 queen bed room. When I checked in, the front desk gave me room 972. The room was right next to the elevator, and we were hearing the loud elevator sound all day, all night. We found some cracker crumbles on a chair, super dirty coffee machine, and hairs in the restroom when we entered the room. I called the front desk and request for changing the room, and the person I talked said that since I booked the hotel through 3rd party(hotels.com), she can not change the reservation. I said I am not asking to change the reservation, I just want to switch the room because the noise was super bothering. She then said all rooms are fully booked so there was nothing she could do. Ok, I understand that all the rooms are fully booked, but what I do not like was her attitude. She sounded super rude, and hated her job. Why I am paying the same amount of money like other guests but I had to suffer from the loud noise for 4 nights? She could offer something, like discount or some kind of compensation, but no, she was rude the whole time while we were having conversation. I understand she was busy, but that does not mean she could be rude to guests. The family vacation supposed to be great, but this hotel ruined our vacation. The hotel should not even offer that room to any customers....this was ridiculous.