Front desk staff is less than attentive. Needs many updates to the hotel. Only one lady in the food service was amazing. I believe her name was donna. The kids and adults running around with no shoes at breakfast was disgusting. Not one management came to say anything. The girls there were trying their best but the customers were very rude.
Derrik
Derrik (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
The hotel was not clean. Two of the elevators were not working. We had to take the stairs and they were not clean. The carpets were dirty. Finally we could not swim in the pool because it was so dirty.
Diana
Diana (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
ashley
ashley (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Always a great option to stay.
Was clean, great vaule, and comfortable!
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
Monquetta
Monquetta (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Family trip
Loved it easy to accommodate kids and infants. We had a great time!
Thalia
Thalia (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Jessica
Jessica (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Stay away
Stay away. This place used to be “the place” to stay for a luxury/nice getaway. This place has gone downhill in the last 10 years. We got there and the pool was being refilled for sanitary purposes. We went in the pool the next day and the pool was cloudy and had a gross film on the top of it. Along with hair. The hallways and elevators smell like pot. And you can’t bring outside food into their ENORMOUS lobby of tables. You have to eat in your rooms. No rollaways for extra beds. The breakfast eggs were soggy and watered down. Don’t forget about having to pay for parking. Good thing we got a discount otherwise this stay would be a waste of money.
Marta
Marta (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Lamar
Lamar (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Jarvis
Jarvis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月26日
Won't Be Back
The hotel was dirty. On checkin, the refrigerator wasn't working and the bathroom sink clogged. Maintenance didn't respond to the refrigerator request; needed a second request. Elevators were dirty, and smelled of spilled drinks. Work out room dirty with kids playing in there and spilled snacks. Room walls were paper thin, and you could hear your neighbor's TV all night.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Holiday at the Embassy
Our 2 nights family stay was great at the Embassy Suites Lombard.. Hot breakfast every morning, clean pool and overall great atmosphere. The heat in my room wasnt working late at night on night one but back fine by morning. The staff offered extra blankets/duvet tp accommodate. They also gave a $25 gift certificate to use at the Hotel restaurant. Our Christmas hotel stay was great...
ERIC
ERIC (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Stacey
Stacey (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
Lots of rules
Room decently room. Bathtub old and moldy. Pool foggy. Hot tub for 16 and older. Wristbands needed for pool area
Christofer
Christofer (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Michael
Michael (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月19日
Very outdated room, shower was leaking & spraying once turned on. They repaired it promptly & was appreciated.
Raiza
Raiza (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
Embassy
The service was nice. The condition of my room was below par, my tub was not draining so the shower was filling the tub as you washed which was gross. I asked the front desk for a new room and I was told no rooms were available. I was disappointed In the response. It was my honeymoon and we were given the worse room in the hotel.