Awful stay this has to be the worst holiday inn I have ever encountered. Smallest bathroom ever. Grubby room limescale all over kettle phone not working reported and not fixed over my three day stay tv channels limited no itv?? Staff were not bothered and hardly on the desk. Bar staff didn't know what a shandy was? Pool dangerously overcrowded. Locked out of my room faulty key card
Lee
Lee (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Nice hotel in a good position, easy free parking.
michael
michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Rhys
Rhys (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Very friendly staff, especially on check in. Hotel looking tired but stay was good
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
Review of sofa bed experience
The room was nice, but the second sofa bed provided to us had a thin mattress. After sleeping on it, I experienced back pain and lost sleep
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Pleasantly surprised
We weren't expecting much from this hotel but were pleasantly surprised. The room was excellent value for money and was nicer than anticipated. Yes, this is an older hotel and it shows in places, but everything was clean and tidy.
We booked a twin Premium room which had nice extras such as robes & slippers provided. The twin beds were almost touching which was fine for us as we're good friends but perhaps would be a bit weird if you were sharing with a colleague, for example.
We had problems with the aircon not staying on for more than a couple of minutes. Not a big problem in December - we just opened a window - but I imagine would be very uncomfortable in the summer months.
There were a few other niggles - there was a coffee machine in the room but no coffee pods supplied and we only received one pack of complimentary biscuits (so 3 custard creams to share between the two of us).
The bathroom is quite small but fine for a single person at a time. The shower is a walk-in style enclosure with pleasant complimentary toiletries (shower gel, shampoo and conditioner). I found the shower pressure a little weak.
The pool and gym are both quite small but adequate for a short stay. The pool was clean and warm - unfortunately the hot tub was out of order.
All of the staff were very welcoming and we genuinely felt welcome here. I will look forward to staying again.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
very clean, but went for breakfast twice at differ
went down for breakfast twic at diferant times and the food was only just warm, this was the only fault not good.
Steve
Steve (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Very poor
Shower was freezing rang reception told us just leave it running which we did still freezing, we booked Dinner which was in edable worse food i have ever had in my life discusting.
DO NOT HAVE FOOD HERE
Melanie
Melanie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Standard service
The reception staff was great the room I was staying in was not so great on arrival I noticed on top of the bed sheet was a blood stain and the noise from the pipes with the heating was lound and when I opened the window I was came across very dirty window sive but the breakfast was to an high standard the staff was great with a smile always nothing to much to help you
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Good choice for a night’s stay.
I stayed here for one night with my husband & our young baby. The booking confirmation said we’d have a cot in the room but when we arrived the room had one double bed & the sleeper couch had been made into a bed. It wasn’t a problem as we had a travel cot with us but it was a good job we weren’t relying on there being a cot provided. The room was clean & comfortable enough, although it was way too hot when we arrived (the thermostat was set to 24C) but we turned it down & the windows opened enough that it cooled down. The windows didn’t fit brilliantly so we could hear the wind in the night but there was a huge storm so I think usually you’d probably hear some traffic noise through them but not enough to keep you awake. The shower was a let down unfortunately. It took ages to get it to the right temperature & it was variable to say the least. We didn’t have the breakfast so I can’t comment on that. The other thing to mention is the layout of the hotel is a little odd. The rooms are spread out over 2 floors but in a long thin arrangement, rather than being a tall building. There are multiple entrances once you have your key so we could get to & from the car quickly rather than going via reception but it’s worth being aware that you may have a bit of a trek from reception to your room when you arrive & we didn’t notice a lift. Overall, not bad for a night’s stay.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Bryan
Bryan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月20日
Glen
Glen (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Will
Will (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
STUART
STUART (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Hayley
Hayley (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Kevin
Kevin (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Very friendly Holyday inn.
Front desk was very polite and welcoming… breakfast was great! We will return.
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
The staff were all amazing. Beds really comfortable and the gym and spa facilities superb. Perfect base for our trip in to Bath. Would be good as a short trip to London also.
Charlotte
Charlotte (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
STUART
STUART (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
STUART
STUART (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
Uncomfortable and no sleep
The room needs a freshen up. the bed was a small double at best and so uncomfortable. Also, the radiate was making a constant tapping noise all night. We phoned the reception to try and get the radiator sorted, but nobody answered. Check out wasn't until 12 pm, but we left at 7 am as we had been up all night and couldn't stabd being in the room a moment longer
Jade
Jade (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
GREAT STAY
GREAT STAFF SO SO FRIENDLY COMFORTABLE STAY GOOD BREAKFAST SHOWED THE FOOTBALL AS WELL