Our room was no-pet, but we were on a pet friendly floor and heard dogs regularly. Our floor's ice machine didn't work. Our air conditioning was very loud and hot water handle leaked.
Staff were great, especially Kristina in the dining area.
Initially my Hilton points weren't honored because the reservation was made via a third party, but the desk corrected that.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月23日
Stiff customer service - crusty breakfast
Normally enjoy our annual stay here but service was robotic and the buffet was crusty this time. Booked with breakfast but wouldn’t honor 2nd person in room who was a child. Stiff customer service at front desk - no smiles or desire to please. Wait service amiable but disorganized. Likely out last stay here.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Fernando
Fernando (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Jenny
Jenny (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Alicia
Alicia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Raelene
Raelene (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Audrey
Audrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Scot
Scot (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Virginia
Virginia (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Cold in Ocala
Room did not have working heat unit. Two different techs tried to fix unit. First one very polite and helpful. His repair did not work. Second tech said unit was working and brought in two heavy blankets if we were cold. He said room was so hot he was sweating. He obviously did not know what he was doing. Fortunately my wife reminded me that I had a portable heater in the car. I got it and that warmed the room. We could not get a different room as the hotel was sold out. Overall a bad experience
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Traveling south while heading South
Great place to stay, paid for the breakfast and it was a disappointment. Same breakfast most hotels give you for free. Waitress we had was not very friendly, the other waitress was very nice and helpful.
Greg
Greg (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
William
William (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
I did not stay at Hilton in Ocala. I cancelled 3/4 days before my arrival date. However, the Hilton charged me $148.00 and I did not stay at all there. I would like the return of my money for this reservation in which I have proof that I cancelled in due time.
Joyce
Joyce (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Sonia
Sonia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Not as Good as in the past
Main problem for me is that the TV did not work well we asked for help , it came , but at the end their system was out ..We styed for 3 nightsd first night wasOk but the other 2 no good.
Also when we arrived there where not towels in the bathroom..
At check out had trouble with computer took 5 minutesd to print out receipt.
John A.
John A. (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Maria JH
Maria JH (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Nice stay
Hotel was nice. Staff was friendly. Kids loved the pool and hot tube.
terence
terence (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Alexis
Alexis (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Lynn
Lynn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
This Hilton is older but very nicely done. Very peaceful location in a busy area with lots of shopping, restaurants and easy access to I-75?