When you entered the reception it was light & airey, very bling/chic, with leopard skin chaise lounge, ornate gold mirrors, chandeliers, gold elephants and a zebra skin rug...
Unfortunately after first impressions everything else was downhill. The receptionists lack of training was obvious, this was the last minute stay of our honeymoon. My wife is deaf & has a small hearing/assistance dog, which was stated in advance on booking. Despite the dog wearing full uniform we were told NO DOGS SORRY! after explaining she is an assistance dog we were reluctantly signed in. Having seen the photo's of the bedrooms on the website we expected to be shown similar bedrooms. We were led to a gate at the top of the cellar stairs which said 'staff only & down a dismal, dirty staircase, to a fire door and a small service area with a sink (staff quarters) The room was a single with a double bed scrammed into it, there was barely enough room to walk around the bed. the en-suite was pathetic, the door banged against the toilet when you walked in and you had to manouver yourself around the door to get to the shower which was approximately 2ft high off the ground and incorporated a hand made wooden step which was unstable and dangerous, the doors of the shower on the corner which made it almost impossible to get into, obviously this not been checked by the proper author. Breakfast first impressions - mouldy bread for the toaster... disgusting & abysmal, are just two words i'd use!