Our key to our hotel door stopped working, after asking the front desk for a new key we tried that it still wouldn’t work. She told us that the door must be dead and that she would have to call her manager. We spent the next 2 hours sitting in the lobby trying to get into our room after already staying there for a night. The manager was not very helpful on giving us an estimated time so we just had to wait in the lobby. After finally getting into our room he offered us some free snacks but after waiting in the lobby for that long after being gone all day and just wanting to shower up we were pissed. The staff was just so unhelpful and had no answers or estimates on times so we went to another hotel for almost cheaper and we loved it there!
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Joridn
Joridn (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 28 日
rebecca
rebecca (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 27 日
Poor service
There never anyone at the desk to check you in. The first day for my room I waited 15 minutes for someone. She was nice but I still had to wait. Next day I was checking my daughter in her room. I was there 30 minutes with others waiting on someone to come to front desk. We call from my room and still no one. The phone was ringing a lot. Finally a lady went and knock on a door. She was in there the whole time. The beds were hard for me. I couldn’t sleep. Would not stay there again.
rebecca
rebecca (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Trevor
Trevor (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 17 日
No electricity, No discount
We were put on the 3rd floor...no electricity, so no elevators, no lights in the halls and stairwells, and no warm/hot water at all. Paid full price for cold showers and dark dangerous stairs. Would have been nice if a discount or at least something was offered to make up for the extremely inconvenience.
Valerie
Valerie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Scott
Scott (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 5 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 2 日
Sherri
Sherri (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 27 日
If there was an option for below average, I would have selected that.
The rooms were ok, but kind of on the smaller side, but adequate for an overnight stay. However, there was NO coffee pot and NO microwave in the room. I didn't even realize that was a possibility anymore!
Cherlyn
Cherlyn (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 14 日
Great customer service
Mary
Mary (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Even though it was near the highway you really didn't hear much traffic sound. Good snack area and free breakfast not just continental.
Raye
Raye (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 10 日
Truly a great experience at Tru!
Check in was so easy ! My first time staying g here and I’ll definitely be back!
Dianne
Dianne (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 5 日
Stay Tru
We have stayed at many Tru hotels and enjoyed them. This one disappointed us with the poor water pressure and the repairs in the bathroom along the base were done very shoddily. Water in the shower was also hard to keep inside. Stay true to your mission and make sure these items are corrected.
Janice
Janice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 2 日
Martin
Martin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 19 日
Was clean and quiet we loved the breakfast options was really good fresh and delicious and the staff was really friendly
Paulina
Paulina (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 19 日
Kimberly
Kimberly (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 4 日
Andres
Andres (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 29 日
The card didn't work going in from the car. The Breakfast layout was great.
Rodney
Rodney (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 29 日
Issues
The internet did not work well. I sent a text as requested and never received a response.
Carmela
Carmela (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 14 日
Hansruedi
Hansruedi (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 10 日
Very nice clean hotel
Gary
Gary (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 29 日
Such a good hotel and great breakfast food! Stay at it every time I am flying out!