They must be more careful with the change of towel every single day
Jorge
Jorge (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月24日
Joel
Joel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月21日
Excellent place to stay. Great customer service.
Christine
Christine (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月20日
Lynda
Lynda (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月17日
What is the point of using your site? why do this?
This was a staycation we had planned for my better half. I reserved the balcony room because she has always wanted to stay in one of these rooms. I reserved the room put in my info gave cc info. When we arrived at 3;05 the lady checking us in told us that our check in wasn't until 4:00 pm. Regardless of the fact that my itinerary clearly says 3 and I know that is the check in time at this hotel due the fact I have stayed here before multiple times. The very first thing I said to her was I reserved a balcony room suite and I want to make sure I have the room I reserved. She said oh yes your reservation is here and you have the room we just have a titanium member in that room and they decided to do a 4 pm checkout. We went and sat by the pool to wait for our room. She then informed us about 30-45 minutes later that the guest who had stayed in the room the night before decided to stay another day so we would not get the room I had reserved and paid for. Instead she downgraded us to a horrible room that we did not want. This truly ruined our experience. We staycation often and by far this was the worst experience we have ever had. I felt embarrassed, humiliated, insulted and discriminated against all at the same time.
Matthew
Matthew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月16日
Wonderful Stay
Booked this last minute so didn’t know what to expect. Sadie greeted us and got us checked in and off to our room quickly. Room was great, very clean, comfy bed. We could not get WiFi to work so Sadie came to our room to check things out. Very much appreciate Sadie’s customer service attitude!
Pam
Pam (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月10日
Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee
Rick
Rick (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月4日
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月1日
Jason
Jason (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月27日
No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.
Constance
Constance (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月19日
Las camas están muy duras y las almohadas estaban súper chicas y no te dan más almohadas
Alfredo Omar
Alfredo Omar (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月15日
😍
S
S (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年4月29日
The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted.
The sink stopper didn't work.
But everything else was great!