I have stayed in a room with an in room private bath and booked through hotels.com and I didn't expect that an in room private bath is not using hot spring water especially in a hot spring ryokan (Japanese style hotel). I was so disappointed at the moment when I checked in and was informed by the staff that no hot spring water will be used for the private bath. I suggested the hotel or the booking web site should have stated this clearly. Even I have used the google translation service to read the hotel web site and they didn't say anything about the in room private bath is not providing hot spring water. What is the point I have to pay extra to book a in room private bath without hot spring water. The word "bath" is confusing, they use "open air bath", "chartered private bath", "public bath", how can travelers tell which one is using hot spring water or not? The purpose of staying in a hot spring hotel is to enjoy the hot spring / onsen.
Besides that, staff is nice, room is spacious and nice view but unfortunately it was raining during my stay so not able to see mt. fuji
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2015年7月1日
舒適的平價溫泉旅館
價格實惠,露天溫泉和頂樓可眺望富士山的溫泉都相當舒適,房間很乾淨,相當滿意!!
CHENG EN
Hotels.com 真實旅客評價
10/10 完美
2015年5月26日
MI YI
Hotels.com 真實旅客評價
10/10 完美
2015年5月23日
能边泡私人温泉边看富士山
漂亮,离湖边也近。
KESI
Hotels.com 真實旅客評價
8/10 很好
2015年5月14日
特價價錢合理
富士山景唔錯,揸車必選,有停車場提供
wai yip
Hotels.com 真實旅客評價
8/10 很好
2015年4月29日
Great Hotel
Overall it is a great hotel, the staffs are well trained, room is clean, well serviced. However the hotel seems a little bit old-fashioned, but it is not a big deal if you love old style.