Secure front door entry not used due to owner being a smoker and not wanting to have to unlock it for himself every few minutes, so security for guests a massive risk, is left unlocked 24/7 despite what he will tell you, was unlocked for the entirety of my stay, when I checked in, another guest was allowed to use my room, her stuff was all over my room, my door was open and her shoes were in my doorway and her things were all over my room, she went in to gather when she realised it was MY room only saying sorry, it's clean I swear I was only using it until you came, the manager again made absolutely NO apology for this. This should NOT be allowed to happen, again another security risk and now cannot trust that guests (or other staff) won't be allowed to use your room as they please while you're away, making your key worthless, you are fined £50 if you smoke on the premises, however due to the front door always being open and people smoking just inside or just outside with the door open the building and rooms always stunk of cigarette smoke. Guests are unfairly penalised as a result, one rule for us, another for them. The noise levels here now that the old manager has gone (in the last few weeks) are horrendous 24/7, no one keeps it down or is told to, constant loud, obnoxious behaviour, lights are left on 24/7 so I had to block the bottom of the door, light still seeped in along the side, doors always slamming, I actually checked out early, horrible energy.
