Front desk agent was great - the room and property were rough. Overall smell of property was bad. Room was not properly cleaned at all.
Zachary
Zachary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 16 日
It was amazing stand there. I will be back soon
Harold
Harold (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 28 日
Sara
Sara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 27 日
The facility was very clean, modern and comfortable. All of the staff was so nice to us each interaction we had from checking in to each time we walked through the doors. We stayed a total of 5 days due to my dad being in the hospital. It was never an issues to ask for extra towels or bottles of water.
Hannah
Hannah (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 28 日
This room was very dirty. There was left over food in the frig and mold. The comforter had makeup stains and the shower had hair on the wall. The water for shower was lukewarm because they had forgotten to turn the water thermostat up according to the manager. After checking in I received a text with extra fees for parking. Would not recommend!
Linda
Linda (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Nice clean and comfy..a little pricey but really nice
Deb
Deb (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Bathroom not super clean. Razor cover left on counter and toothpaste on faucet. Room was very clean and hotel is nice.
Jennifer
Jennifer (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 14 日
Pros: Room was large and cold. All employees we encountered were very friendly and nice. Felt safe and was convenient to things that we were doing.
CONS: we booked this hotel specifically because there was onsite bar and food, but they were closed the second day so we had to order out drinks and food. First morning, we’re told it would be 45-1 hour wait on breakfast.
There was hair on the shower floor and it looked moldy at the bottom.
Called down for extra pillows and blankets and told that there weren’t any so we had to sleep 1 adult and 3 kids in a king bed -not comfortable.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Pre surgery stay
Stayed overnight for early am surgery report time.
Kay
Kay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
Jeremiah
Jeremiah (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 27 日
Kerri
Kerri (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 27 日
Room wasn’t clean. Toilet didn’t work and had to change rooms after 1st night.
Daniel
Daniel (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Comfortable and clean
Jennifer
Jennifer (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Stephen D
Stephen D (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 23 日
Didn’t like black desk manager, rude nasty and made me wait with my kids until she fixed breakfast for other guests to check in. Won’t be coming back
Dyamond
Dyamond (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 22 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Great
GeShala
GeShala (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 16 日
This property is very nice. I love the room I stayed in so much that I don't even want to check out.
Sylvia
Sylvia (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 14 日
Trevor
Trevor (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 10 日
Middle of the road experience.
Here's a visualization for your review:
Courtyard Alexandria, Louisiana:
Days 1-3
- Air Conditioning: ❌ Not working in living room
- Housekeeping: ❌ No service
Day 4
- Air Conditioning: ✔️ Repaired perfectly by engineer
General Experience
- Front Desk: ✔️ Helpful, provided towels for rooms and overall amazing service. Kwaiary was hands down the main reason our stay was successful.
Overall Impression:
- Despite initial setbacks with the AC and housekeeping, the staff's (Kwaiary) helpfulness and the resolution of issues make me inclined to give this hotel another chance in the future.
Trevor
Trevor (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 9 日
Gregory was very nice and personable. Made my chicken very easy and quick.