One night stay. Family room, two double beds. Mattress could give more support and the pillows are big and flumpy. Not our preference, but he ho.
Kids loved the pool, and breakfast is amazing. Final finishing detail decorating wise is lacking some, rough cutting of floor in bathroom and more. Amazing staff all through.
Nadine
Nadine (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 9 日
This 3 night stay was for our 25th anniversary. Upon arrival we checked in to be told we had to pay £50 holding charge which we have never had to do always pay at the end of our stay we also paid for our evening meal which was discounted from £32 to £27 so we took advantage of this.
We ordered our evening meal whiz we had already looked at the menu at home and decided for our special anniversary then 10 minutes after ordering was told they had ran out of the lamb, our meal was booked for 6.30pm so was amazed at this also that the kitchen staff didn’t no what was available.
I then asked for a steak but for the same price as the lamb but was offered 10% off so I had to settle for pie.
Although the meal was of good quality upon leaving we was asked to pay and when we told we had paid upfront already Charlie looked and said it hadn’t and that the bill needed to be paid before we left which I refused to pay twice.
We had an upgraded room with outside seats which wasn’t really an upgrade the seats were soaked, ripped and very used as were the outside doors looked in such poor condition even the lock didn’t work.
The bed was in awful condition needed a new mattress and a valance so not to notice the beds poor outdated condition the bed sheets had holes it which I will send photo and also the bathroom seal was mouldy and split so looks black again I will send photos.
All in all a very poor dated room room and unfortunately our 25th anniversary was disappointing at this hotel.
Regard
Joanne
Joanne (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Natalie
Natalie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Simon
Simon (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 1 日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
Natalie
Natalie (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 23 日
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Great place to stay
Lovely surroundings and good quallty food and drink.
David
David (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 18 日
A lovely setting, nice building and excellent parking.
Bathroom a bit worn/grubby in areas and sink had a large crack.
Service, cleaning and food very good.
No cooling in rooms and the duvet appeared to be a very heavy winter tog.
Also the breakfast area was so hot that I had to leave my meal and exit the building
dominic
dominic (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 8 日
Chris
Chris (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Our stay was great
We had one issue which was solved immediately with move of room and thanks to hotel receptionist
Jane
Jane (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
Julian
Julian (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 6 日
Things can only get better!
The room was clean and the upgraded bathroom was excellent.
I tried to ring housekeeping for more towels, I hung on for a long time but no reply.
Meal in the bar was frustrating. The waiter was very pleasant but we waited for a very long time for our meals to arrive along with others in the not very busy bar. One of our party of 3 wanted a dessert but there was no sign of anyone serving. I had to go to the bar and ask for service.
The meals were ok but not very special. Chicken curry had 4 very small pieces of chicken.
Breakfast food had a good choice but the food was just about ok. We were shown to a table that needed clearing and we had to call the staff member back to clean a dirty table.
I'm sorry to say this but standards are slipping badly.
Checkout was easy and efficient with a very pleasant member of the reception team.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 4 日
Average stay but beautiful setting/grounds
The hotel has great facilities and perfect for a one or two night stay. The rooms unfortunately felt quite dated and some of the areas have fixes upon fixes (ie our bathroom had holes in tiles and then filled) which just adds to making it feel tired. Food was nice but quite expensive. I was also disappointed that the menu did not reflect the gluten free options available and I ended up with very limited choice (after being quite excited with the choices on the menu!). I also asked for gluten free toast in the morning as the area was not stocked well - it had ran out of GF bread and cereal but it never came. The fried breakfast station really should have labels on too.
There were 2 parties on whilst we stayed, one being a very loud wedding. This is to be expected in a hotel of this size but with the heat and having no air con or fans, it left us with no option but to have windows open and the music went on until very late.
Kirsty
Kirsty (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
Jolyon
Jolyon (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 2 日
David
David (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Dunston Hall getaway treat
Really lovely house with tasteful decoration and furnishing.
booked a Classic king room , which was confortable and ample for the few nights we stayed.
No air con , but not sure if other rooms may have this as an upgrade? But staff very helpful and delivered plug in vans to help as it was very hot , especially over night.