Staff were very helpful and polite. I will name the staff memberd we became familiar with- Yousef, Saeed, Naif, Ahmed, Mohamed, Sharif and Jameel. There was also 1 female and 1 male staff member at the breakfast buffet every morning who made my children feel welcome and comfortable- thank you. The manager Saeed upgraded us to a bigger room as a gesture of goodwill. The hotel is very clean. The children loved staying here. The breakfast buffet was superb, every morning there was a different menu for hot and cold choices and lots of food variety to choose from!! The room service was quick. I didn’t have a problem at all during my stay here. The children enjoyed swimming in the mornings at the pool on the rooftop. The location of the hotel was close to the King Fahad Fountain and is located on the main food street. There are plenty of food places and shopping facilities on the street nearby.