We checkin at 3pm and waited for 20mins on the queue which just has around 3/4 customers. Then I was told the room was not available and I could choose to downgrade. Then another 35mins I waited in the lobby for the room I booked. In the lobby I saw all these lousy scene people eating take aways and lying on sofa. I couldn’t imagine how they run this 5-stars like this .
真實旅客
6 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 12 日
Echo
Echo (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 5 日
房間和床都挺大的,很適合帶娃出行的家庭。
YUNTING
YUNTING (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 6 月 11 日
Lin
Lin (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 6 月 10 日
非常差的check in
Check in counter 完全沒有五星级酒店的水平,晚上12點check in, 前台兩個人,而只有兩個人check in, 等了超過20分鐘或以上方可到我和另外兩個同事check in, 這是什麼服務?差評
Boon Fook
Boon Fook (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 6 月 9 日
很好
整體來說是好,但設備等已開始老化。
Hong
Hong (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 6 月 8 日
Bad services at intercontinental Shanghai
Check in st 11:59pm but wait more than 20 mins, it is unacceptable !!!!! Really want to complains to the management's team