4/10 一般
2025 年 8 月 16 日
Once a good hotel sadly cannot recommend itnow.
The check-in was quick and smooth with a friendly Junior member of staff, the bedroom was large and comfortable. The ensuite bathroom had a large bath and shower. The shower had black mould growing on the inside. and the toiletries were not replenished in the seven days that we were there.
The towels were replaced once
The breakfast to be honest was depressing, as there wereonly a handful of guests there was very little attention given to the breakfast, no fresh fruit or pastries no buffet options staff only asked if you wanted a cooked breakfast, when it arrived, The bacon was dehydrated and brown. The sausage was wrinkled and dried out. The mushrooms had dried out so much. They were tiny and shrivelled and the black pudding could not be cut but I did manage to break it in half! The only thing that was edible on the plate was the egg so the thought of having pre paid for breakfast and having this presented each morning was depressing, when I complained several mornings the staff member did nothing and were obviously unhappy at the complaint, no apologies or options were given. There was repeatedlyno hot water for the tea and it had to be asked for. Miraculously on the last two mornings when they were wedding guests staying at the hotel a buffet breakfast was provided and all the food was cooked to a very good standard, it left us feeling that the low occupancy meant low standards i.e. The guests can take it or leave it they have already paid.
Jonathan
Jonathan (7 晚行程)
Hotels.com 真實旅客評價
