We were first given a room with an unmade bed and broken toilet. When we went downstairs they fixed the reservation, however, it would have been nice to get it right on the first try...
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
The host was nice and friendly my air didn’t work but they moved me to a new room and due to me not getting any pool time I was allowed to get a late checkout and able to enter the pool a hour before the rest of the guess
Tyisha
Tyisha (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 3 日
Not happy at all with Hotels.com booking!
I accidently booked this hotel thinking it was in close proximity to where I was while I was traveling. After it was booked I tried to cancel it but I could not because it was the same day. That is frustrating and a complete waste of money. the fact that I was unable to cancel 2 minutes after booking it as it was a mistake will completely make me rethink using Hotels.com in the future.
Lori
Lori (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 29 日
Not again.
At first, I was asked for a deposit which was not mentioned when I booked it. Then we were given a room that was dirty and still occupied by another guest. So we were given a new room, with a shower that was clogged and had mold on the shower curtain. The hotel floors were dirty and halls smelled bad.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 28 日
Definitely would not stay here again.
Cleanliness is bad. Service not the best. Never answered room service phone. Old apple was left behind couch along with a handwritten note attached to the tv from prior guest talking about how bad their stay was. Room service didn’t even bother to dispose of the handwritten evidence. Or didn’t even see it, which is worse.
Donica
Donica (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Cniihua
Cniihua (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Andre
Andre (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
We stayed for a few days for a softball tournament and it was good. It was a little outdated but it served our needs well. The only big complaint was that the parking lot had garbage just lying around.
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 18 日
Mid at best!
Booked because we had a family of 5. Couch mattress was extremely dirty where we had to ask for another mattress. Sooooooo dirty. The staff said we couldn’t get a mattress until the next day as the maintenance was gone for the day ( at check in time) We had to sleep 3 in a bed. The next day they replaced the mattress with another dirty mattress, I kid you not! Room was never vacuumed, couldn’t put bags on floor. Dirt all around the room. Regular mattress also dirty on sides, didn’t even address that issue since we knew it wouldn’t make a difference. Have a 3 because staff was friendly. Police surveillance parking lot all day and at night!
Matthew
Matthew (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Friendly leadership
We were so impressed by the friendly service we received from the general manager, Komil, and the front desk clerk, Sammy.
Dan and Robin
Dan and Robin (6 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 14 日
LaTanzacupcakes
LaTanzacupcakes (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 12 日
First and last
The fire alarm started going off and the fire department had to come. Comes to find out, someone was smoking in their room. That was such an inconvenience. The room wasn't bad but when i let the couch out, the mattress was horrible. It was stained so badly and they didnt have sheets to go on the mattress. When i went to tell the guy at thr service desk, all he could offee me was some sheets instead of switching out the matress. The fridge did not get cold at all and at this point, i didnt care to complain because the way the attendant responded to the mattress situation, i frlt he wasnt going to do anything about the fridge.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 10 日
Great place, great value. I didnt like that the pool didnt open until 11am leaving kids unable to get morning time in pool which pushed plans back. Good hot breakfast but served biscuits and gravy without biscuits.
Donisha
Donisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 9 日
Tara
Tara (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 8 日
Andrew
Andrew (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 5 日
Gil
Gil (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
cornelius
cornelius (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 4 日
Cheap and it shows, but the staff is nice
I booked a room with two beds and a pull-out couch, but the hotel had it under one King bed. They upgraded the room for us.
The beds were ok. The carpet has sticky stains. The shower head needed to be upgraded as it didn't change positions well. The shower pressure was only decent on one setting that was a focused stream.
The breakfast was ok, but needed to be refilled a little more frequently.
The staff was very nice.