I am having great difficulty in trying to write something positive about this Hotel. From arriving early until I checked out it was not a pleasant experience. I did arrive early and as expected my room was not ready. They have a coffee shop next to reception and luckily I wasn't in a rush. 45 minutes to make a Latte coffee mainly due to stopping to ask questions from other guests and then the payment is made at reception. I was given my key 2 hours later and decided to have a shower. When I turned off the tap I discovered there was no towels. I phoned down and asked for towels. 30 minutes later I was still waiting and had to dry myself with a shirt. 2 Bath towels arrived, no hand towels and no bath mat. I then discovered the balcony door didn't open. 1 hour later the "Maintenance Man" arrived with no tools. He discovered there was a screw stopping it from opening. Away he went and arrived back 30 minutes later. In the morning I went down for Breakfast. I asked for 2 Poached eggs, and by looking at the expression on their faces I knew they hadn't a clue what they were. I then asked for Bacon, no bacon. Ok, I will just have fried eggs. Went to get a drink and asked where the Tea or Tea bags were, we don't do Tea, just coffee. I am a regular traveler and usually you can get a Tea bag and hot water, but not in this Hotel, a big first for me. Check out was ok. I went for a coffee as I had time, but no sugar. Waited 20 minutes for the sugar after being served my coffee,not good.