I rarely leave bad reviews. The buffet was good, the area was nice and the coffee bars were well stocked. As for the bad: The kitchen was significantly under stocked (I.e. 3 plates, 2 forks and 1 pot). Except for the bathroom and kitchen sink, nothing was clean. Everything was sticky or dusty. The sheets had not been cleaned. They had hair and grease stains on them. Our toilet made a horrible ear-piercing noise for 10-60 minutes after ever flush. We were told that maintenance was coming the next day but that didn’t happen. It finally resolved on its own the second day.
Angela
Angela (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月26日
Vikki
Vikki (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月19日
Our suite had a half shower curtain on a full bath tub. Every shower resulted in pool of water on the floor. Also, the pullout sofa was an ancient spring bed that was very uncomfortable to sleep on in addition to being very filthy with stains. They need to change that sofa bed.
Aquilus
Aquilus (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
Pete
Pete (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月26日
Great space, had everything I need.
Andrea
Andrea (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月21日
Furniture was stained with unknown bodily fluids. We reserved a 3 room suite and they didnt have that room available. The young lady working the cou ter was very sweet and tried to make it right.
barbara
barbara (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月18日
I drove 3 hours for a bday trip for my daughter. I drove up and it wasn’t your typical Hilton property. The lawn wasn’t mowed and there was no water in the pool. It looked trashy. Was told that they had to shut the pool down over the weekend because there had been 100 people in it. Still gave it a chance and went to our room. I opened the door and the couch was all sunken in and the cushions were lower than the frame. There were cigarette holes all on the couch and huge brownish stains everywhere on the couch and in the floor. My family and I turned around and left. The staff downstairs were very understanding after I showed them pictures. That was disgusting and was nothing like what the hotel was described as. Would not recommend this to anyone.
Tammy
Tammy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月18日
I was a little disappointed the pool was closed and seem to be green in color so it hadn’t been maintained well. I’m guessing. Also the condition around the hotel, what I was used to with a Hilton grass and weeds, grown up stuff, not mowed trash in the parking lot. I will say, though that the little bit of interaction I had with the staff was great and they were very helpful.
Zach
Zach (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月16日
Sebastian
Sebastian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月16日
Ivone
Ivone (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月15日
The only real down note I have for this property is that I was in a room with a king bed and the sheets didn't fit it. I woke in the morning with the bottom sheet wrapped around my arm and a leg.
Also the back door was always open in spite of signage saying it was locked and you needed your key to get in.
Michael
Michael (2 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月10日
Dayne
Dayne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月7日
The hotel was pretty nice. Our air conditioning wouldn't work, but they offered to give us different rooms.
Chelsea
Chelsea (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月4日
Richard
Richard (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月11日
Rick
Rick (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月9日
Charles
Charles (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月30日
We stayed seven (7) nights. Not once did they clean the room, empty the trash, bring fresh towels. Housekeeping never knocked on the door. The first room we checked into was infested with ants. We were told it would be sprayed the next day. When we returned from a long day out it had not been sprayed. We were forced to move from that room to another with no assistance from staff. When teady yo leave i asked about a business center to get boarding passes. No center, no computers. The desk clerk offered her laptop. But i could not access Americsn Airlines from that either.
Mary
Mary (7 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月27日
Nic
Nic (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月21日
Not impressed at all for a "suite".
The good: Staff tried to help the best they could.
The Bad: When we went to check in we had to wait over 30 minutes due to them only having 3 housekeeping staff and we were told every room was rented out the night before. We went from having a room on first floor to third floor.
No AC in halls. Pool not working even though it was supposed to be working. Drained and pump broke.
Pull out bed had no bedding. The main bed had a "blanket" but we thought is was a bed protector so we requested another blanket and got another "bed protector". Apparently this extremely flimsy fabric was the blanket. Only one extra pillow when we asked for two.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年5月20日
Lovie
Lovie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年5月20日
Carla
Carla (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月20日
Canceled room with no contact
The location canceled my booking and didn’t notify me. And they didn’t have any rooms left. So I was left trying to find a room for the night at midnight. And the night desk clerk Freddie wasn’t helpful at all.
He told me I will have to contact Hotels.com to get a refund. I asked him to send a message or contact Hotels.com that they canceled the room and he said he couldn’t do that.