I will never be staying here again.
There was no notice of an additional fee that I was required to pay with the excuse that they can't help what an "online booking service" posts (ie Hotels.com).
The rooms AC/ heater unit, which was unable to be turned off, sounded like there was a diesel truck parked outside all night with their engine on.
The bed was missing a sheet. It's had it's duvet cover but no sheet between that and the fitted sheet. Underneath the fitted sheet were unmentionable stains.
When I asked for assistance in these matters, I was told there were no other rooms to switch. They offered to have somebody come to the room and clean/ fix but it would take a few hours and I couldn't stay on the room while they figured it out if their ends.
I don't normally leave negative reviews, but I just couldn't let this one slide. If the hotel can't make it right, I hope Hotels.com will.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年3月5日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年3月3日
Nice staff!
Extremely comfortable bed! Bathroom was clean but needed maintenance. The curtains were very dirty. The bare floors were clean. The front desk and cleaning person were very nice. The fact that we thought we had paid the full price and then were charged more for our two Pomeranians wasn't good. Felt like bait and switch.
leilani
leilani (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Drew
Drew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月25日
Only the heater worked in our room. The a/c wouldn’t work. The room was stuffy. Couldn’t open the window and leave it open because there was no screen and we were on the first floor. The lady at the front deak told my husband that sometimes you have to “kick it” so it would work. She gave him a fan, but unfortunately it didn’t help much.
The shower head was dirty looking. The bathroom was very dark.
Rachele
Rachele (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Nice hotel.
Zero complaints about the stay at this hotel. We were just passing through for a night, and it was clean and quiet.
Toni
Toni (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月20日
Richard
Richard (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
Leonard
Leonard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Chase
Chase (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月2日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
Ian
Ian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月12日
Needs upgrade - electrical & plumbing
Towels are subpar
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
DayLee
DayLee (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月9日
Pam
Pam (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月15日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月11日
Danielle
Danielle (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
The rooms were clean and comfortable. The breakfast was very nice. My four legged friend was welcomed and had a nice grass area for him.
Kathleen
Kathleen (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年11月26日
Molly
Molly (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Eric
Eric (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Aurora
Aurora (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
Best western value, without the best western price
Incredible Value for the price. Comfortable beds, clean rooms, and quiet building. Pool, gym, and breakfast all on point.