Got to the hotel at 1:30 in the morning, the attendant tried to tell me multiple times that I didn't have a reservation even though I had a confirmation number and showed her the confirmation email & number from the site I used to make the reservation. She found my reservation, checked us in and we were on our way. We got into the room and there seemed to be a short in one of the lights - all it would do was flicker, a really small problem as all we wanted to do was sleep anyway. When we pulled back the covers a bed bug ran across the sheets - we caught the but in a plastic cup, looked for others and brought it out to the desk and let her know we wouldn't be staying. There was no apology, shock or empathy from the desk attendant - as if this happened quite often or she was poorly trained in customer service etiquette. I asked her for a refund which she processed and gave me a receipt for. I wouldn't go back and wouldn't recommend anyone else stay there as when we looked up reviews found other complaints of bed bugs (wish I would have read those first).
Chelsey12
Orbitz 真實旅客評價
10/10 完美
2015年8月8日
Nice hotel that provided breakfast.
It had comfortable beds. The staff was courteous and helpful. Continental breakfa st was provided as well as casino promotions.
真實旅客
Expedia 真實旅客評價
8/10 很好
2015年7月9日
This is a nice facility - not to impressed with the casino's buffet. Limited selection and out of things. Waitress there was very helpful and did her best.
真實旅客
Expedia 真實旅客評價
8/10 很好
2015年6月6日
Pillows. Lots and lots of fresh pillows!
Enjoyed the stay hugging my fresh pillows each and every night.
It was quiet. There was a night with cigarette smoke but that could have been from the window air conditioner intake.
Otherwise, spend (4) nights here & all is well.
Thanks!
真實旅客
Expedia 真實旅客評價
8/10 很好
2015年3月27日
Everything good except the heater/fan was to noisy.
真實旅客
Travelocity 真實旅客評價
8/10 很好
2014年3月7日
Ron
Hotels.com 真實旅客評價
10/10 完美
2013年8月6日
Surprising
I enjoyed my stay very much and I was treated well.
dynomite
Hotels.com 真實旅客評價
6/10 不錯
2013年8月4日
Okay
It was okay. Lady that checked us in wasn't very polite or inviting.
真實旅客
Expedia 真實旅客評價
8/10 很好
2013年7月15日
Casino Motel
overall very satisfied with the motel. Coffee pots in front lobby were empty though.
真實旅客
Expedia 真實旅客評價
10/10 完美
2013年7月14日
Great place to stay
Only draw back was that it is under one roof with a Casino and you can smell the cigarettes....although the room did not. A good value for the price.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2013年6月28日
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2013年6月22日
OK accommodations, But ...
The room itself was fine, but atmosphere & amenities are limited. This is a casino hotel; smoking is permitted in the casino, and the smoke smell permeates the entire premises, including the rooms. Alcohol is forbidden everywhere except in the casino itself, and it was so smoky that we could not stay in there. There are both a cafe and a buffet eating areas; the food is standard fair, but nothing extra. The provided breakfast is OK, but not extensive and is provided in a small room with only about 5 or 6 tables.
Mick
Expedia 真實旅客評價
10/10 完美
2013年5月5日
Birthday Get-a-way
We had a great time! It's been a couple of years since we visited here and we like all the changes since then. Great for a quick get-a-way!
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2013年4月4日
South Dakota Prairie Jewel
Neat, clean and comfortable rooms. Restaurant food above average with fast, courteous service. Parking OK and prices very reasonable. Good job!
真實旅客
Expedia 真實旅客評價
8/10 很好
2013年1月16日
Room was clean, bed was comfortable, staff was friendly., breakfast good. Only thing we did not like was the smoke smell that lingured a bit in the main entrance. Will stay here again.
J & M
Hotels.com 真實旅客評價
6/10 不錯
2012年10月10日
Quality is acceptable; smokey smell throughout
The quality of the hotel was good considering the availability of hotels in the area, however, because it is not strictly a non-smoking hotel and the hotel is adjacent (attached) to a casino; the cigarette smoke smell is obvious even in the non-smoking rooms, bed linens, and towels. Those with sensitive noses should beware! Breakfast area was a bit unwelcoming and claustrophobic (no windows).
Tim G.
Hotels.com 真實旅客評價
8/10 很好
2012年10月9日
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2012年8月24日
place to lay ur head
no alcohal on premises, cuz you want us to go to your casino and drink. Absolutely no internet service. overall experience was not that good. Would stay there again just because the slots were paying out.
joe
Expedia 真實旅客評價
10/10 完美
2012年8月14日
Very nice hotel, and very comfortable. I would recommend it.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2012年8月10日
Double paid for the room!
The room was very nice and immaculately clean. The main area was somewhat smoky due to the casino location. Only negative was when we paid in cash we had also been charged on card.
Tall Traci
Orbitz 真實旅客評價
10/10 完美
2012年8月8日
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2012年8月4日
真實旅客
Hotels.com 真實旅客評價
2/10 欠佳
2012年7月30日
Worst NIGHT EVER!!!!!
When we walked in to the smoke filled loby we should have turned right around and left. Not one staff member knew how to smile. The sheets were stained and had cigaret burns. Had to open the window to get rid of the smoke in the room even though it was non smoking. The casino was a fog of smoke and mostly penny slots. Then children ran the hallways screaming and slamming doors till 3:00 in the morning. Breakfast was very fast so be carefull not to miss it. There never was any coffee in the loby coffee bar. Asked if we could get some gave up after 30 minutes of waiting in front of the staff that we asked. The pool was small but warm. Hot tub was half full so jets did not work. Will drive to Valentine from now on!