There were dry wall patches on the ceiling, you could barely walk between the bed and dresser/cabinet, hallway carpet and elevator floor was nasty, pool burned ears and nose, someone stood at the breakfast area door and watched everyone eat like a creep. Night check in people were nice.
Courtney
Courtney (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
good but slightly disappointed
It was a good stay BUT the shower was horrible. The water was only warm, and we are in the middle of winter, and the shower head was not strong. It was only a trickle of water coming out. I was very disappointed with the shower. The actual stay was good. The continental breakfast was good. The pool was nice and clean but the pool water was really cold too cold for it being winter her winter days. The room old looking but clean and it smelled really good.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Kelly
Kelly (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月30日
roger
roger (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Penny
Penny (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
Unacceptable: Room 222
Did not work in Room 222 in West Springfield, MA: TV remote, room phone, wall light between beds. Unacceptable!
Pool & hot tub are exceptional! Personnel strength exceptional. Will see how breakfast is in the morning…
Deborah
Deborah (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月29日
Room was ok ! No liquid dish detergent , no utensils, and only 1 regular coffee. I tried what appeared to be drawers and cabinets but they did not open! Dish washer didn’t appear to work. Put dishes in and turned on but never cleaned them. Dishes and such were not real clean when we went to use them. Curtains were off their hooks and counter was sticky. Our room w as close to the ice machine and staff rooms. Ice machine didn’t bother us as we knew it was there but what did definitely bother us is at 6 AM is when the staff came in how LOUD they were! Breakfast on Sunday was until 9 but the staff was very eager and did start to close down and clean before 9. There still were people eating!!!!!
I realize the staff has to start working but they need to quiet down!!!
Kathleen
Kathleen (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Dino
Dino (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.
Melissa
Melissa (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月21日
Breakfast was better than most motel offerings.
JAMES M
JAMES M (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
william
william (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月13日
Sarai
Sarai (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月12日
Staff was friendly , beds were comfy . Great hotel
Kathleen
Kathleen (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
The room was clean as well as indoor common areas, but the pool area, outside sun patio and the exterior of the hotel itself could use a good power washing. The hotel is in a commercial / professional office complex across from an indoor ice rink but is quiet and safe at night.
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Everything
Stefanie
Stefanie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月8日
hotel with a perk of indoor pool. That said back door was unlock, around midnight a fight broke oit in hallway which resulted in 4 cops and ambulance showimg up. There was an arrested, then people lingeared in parking lot making nervous about my car.
Heidi
Heidi (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
Edgardo
Edgardo (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月3日
Pamela
Pamela (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
Keno
Keno (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
I had a super great stay! Only negative was I called for a late checkout and was told yes then the hotel got mad at me for not knowing it. It was clean the the tv’a worked.
Heather
Heather (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月31日
I didn’t love a few cleanliness aspects of the room/pool but as a mom with her kiddos I’d say it was a great environment. Better structure around the waffle maker would be cool. I couldn’t leave my 4 & 6 yr old at a table alone with that many people bustling about. We waited well over an hour for a darn waffle.