Checked in, gave a $150 deposit, got to my room and walking on a pillow was a fat female bedbug. Only means eggs were laid somewhere in the bed. I notified front desk and requested a refund, they said I could not get a refund because I had booked through a third party. Then started to gaslight me saying the were summer bugs and that she ( receptionist) had not seen a bedbugs when she checked the room. She told me she looked everything on the bed and found nothing. Husband was waiting for her in the room and says she did not move anything on the bed, just looked in the corners of the bed. Then her and the manager had a conversation over the phone and I could hear her telling him the sheets in the picture were white but that it looked like a summer bug. Exactly what would I gain from showing a picture of a bedbug and requesting a refund if it wasn’t true??? We had been driving for over 10 hours and all we wanted was a decent bed to sleep in. Long story short , left to another hotel with NO refund and they didn’t even want to release my $150 for incidentals from my CC, receptionist stated she had zero authority to do that. Room 226 to be exact !