6/10 不錯
2025 年 8 月 12 日
Hotel which focuses on rules more than customers.
Overall it was good. Hotel was clean and services are ok but if you have a spec of doubt that your plan will change, I won't recommended this hotel. We had a change in the plan and wanted to cancel the second night as soon as we reached there on the day of reservation. First they kept saying manager is not there and kept repeating till next morning that he will be in after 11:00 am. When insisted in the morning, he appears from somwhere and I was told he was working in the restaurant. I see it as a delay tactics. Than he throw the rule book on me that we requested too late, after 3 pm. Eventually he did not offer us any refund whuch forces us to stay the second night too. I am traveling for last 25 years and stayed in hotels on every continent of world. Just a few times, I had to cancel part of my trip, but never had a problem to get refunded. Hotels were more than happy to assist as they understand the situation.This is the first time I experienced a hotel refuses to do so, even when we tried as earlier as possible. Yes it was past their cut off time, but all hotels have same rules. So if you are not sure if you are going to stay thru the entire booking, don't book this hotel.
Gurvinder
Gurvinder (2 晚家庭旅程)
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