Arrived at 2:58 for checkin and the door was locked with a line of people waiting to check in. Came back, checked in, and the key wouldn't open the door. Went back, second key didn't work. Went back, third key didn't work. The fourth time the manager came and opened the door with a metal key and got the electronic key to work. Ten minutes later it didn't work. The fifth time, the manager sent an employee with a screwdriver, who got the key to work. Again, ten minutes later the key didn't work. I requested a refund, which they refused. Stayed in a hotel that was an hour from my work event instead of fifteen minutes away, but they had working keys for the door. I wasn't expecting a five star hotel, but I did expect tsk be able to get into the room. They don't have a 24-hour front desk like real hotels, so the nonworking keys were more than an inconvenience.