I’ve arrived around 12pm to check in, and was charged for the early arrival fee for 30USD, which was the first time I’ve been charged for this and that is not a good experience
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2023 年 1 月 26 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 9 日
The bath tub looked old. But everything else is ok.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 8 日
No microwave in the room, not even a complimentary water bottles for us, the carpet seems dirty. Not coming back!!
LucyAnne
LucyAnne (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 6 日
People partying in the pool & staff did nothing
We had to extend our stay and for the price and ease we just extended at this hotel.
The hotel DO NOT make the bed or even change the bed if you request it.
There was a large party staying at the hotel and they were partying in the pool and hot tub, drinking and eating in the pool. They had wedged the gate open also. We felt that we could not enjoy the amenities at all. We told the staff on the front desk yet they did nothing at all, so we just stayed in our room.
Julie
Julie (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 6 日
Not the best hotel.
I did not have a fabulous time here as there was an insect flying around that bit me on the face and my face blew up and I looked awful and well as feeling itchy. My husband get bitten as well the following evening. We did manage to change room. The room we paid for should have had a sofa bed in it, but it never did. The hotel DO NOT make the bed or even change the bed if you request it. They do not come to your room unless you request new towels or toilet roll. They answer the phone no problem but they don’t actually do anything.
Julie
Julie (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 6 日
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Courtney
Courtney (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
Katie
Katie (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
So so stay
Front staff was very friendly and helpful. Beds comfortable and strong AC. Lack of room service unless you asked was challenging for us since we were in and out due to an athletic competition. The facet to the tub leaked and the fan didn’t work. Found that having to pay for parking was unnecessary as many other hotels nearby didn’t require it. That cost our family an additional $50. Next time we will stay closer to the aquatic center with free parking and free breakfast.
Sarah
Sarah (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 5 日
max Oleg
max Oleg (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Liliana Herrera
Liliana Herrera (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 24 日
Ivan
Ivan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 17 日
This was the first hotel that didn’t offer comp
Gregg
Gregg (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 17 日
Juan
Juan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 15 日
Laguna Hills Really???
Read the reviews ... Every negative review came true! The fact that they are using a Laguna Hills/Irvine Spectrum Address is a joke. You would be better off in a tent on the side of the freeway. This place is dirty with dog hair caked all over the walls, beds, carpet & walls. Do not stay here!!! One review stated you cannot hear the Freeway ... nope! You can definitely hear the freeway. Booked this for a sporting event nearby ... Big Mistake!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 15 日
Hotel has a urine-like smell. Assuming because they allow pets. Rooms are okay. They don't offer room service unless you stay longer than 7 days. It would be nice for them to offer it when requested. We wanted new sheets but they wouldn't give us any. Luckily they do give fresh towels upon request. We were there for a baseball tournament with 8 year olds. So needed to keep them entertained. We were kicked out of the pool area because we needed to give others a chance to be in the pool. No one ever came down to try and get in the pool. And it did not state anywhere that there was a time limit to be there. We then wanted to have dinner in the lobby, and were told we needed to go up to our rooms because we had too many people in the lobby. Hardly anyone at the front desk to help. The staff kept disappearing to the back for long periods of time.