Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 20 日
Irene
Irene (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Humberto
Humberto (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
DANIEL
DANIEL (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Lindsay
Lindsay (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Teresa
Teresa (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 12 日
Roch
Roch (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Very beautiful property with great breakfast. Although parking was extremely expensive. Too expensive in my opinion.
Nathaniel
Nathaniel (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Great. Keep it up
Karthigeyan
Karthigeyan (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 8 日
Tiana
Tiana (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Friendly staff, beautiful rooms, a lot to eat and do
Francis
Francis (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
Excellent hotel-friendly and helpful-stay here
Teresa
Teresa (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Great in every way
justin
justin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 3 日
Not truthful or upfront on fees
The stay was great, but they did reveal the $40 parking/ night!
Doug
Doug (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 3 日
The Hotel was nice, quiet, and clean. The pool was great and relaxing after all long day of sight seeing. During the evenings there were a few food trucks parked at the front of the hotel where you can grab a quick bite to eat if you don’t want to drive. There’s a Starbucks and Raising Canes next door.
BENLEY
BENLEY (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
The breakfast was excellent, staff friendly and very helpful.
Melanie
Melanie (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Emma
Emma (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 24 日
Michael
Michael (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Hilary
Hilary (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 20 日
far from Honolulu, rush-hour traffic can be bad.
far from Honolulu, so easier to get to North Shore area.
Ted
Ted (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 19 日
Greedy to make money from a daily parking fee if $40 in an area that’s not busy and offers planet of space to park. Breakfast doesn’t change at all..we stayed for six nights and seven days and only change we say is from bagel to bread. After staying for that long, I asked for two hours late checkout but was ignored. They could better to accommodate families and their needs