Hotel charges a convenience fee after room is booked and Hotel.com did not make this right. I thought charging extra fees after the fact was illegal, if not its super shady.
Hotel was run down with leaks all over the lobby, broken access doors, no elevator, spa not working, and the complimentary breakfast is part of their new convenience fee. Not really complimentary if you are now paying for it.
And to top it all off , my key card would only open the door every other or every third time