Even though my family rolled in late (almost 10 pm.), Trinity at the front desk was GREAT - so fun, so welcoming, so helpful! Our room itself was mostly great, though there was a bloody-looking smear on the wall by the pullout bed that one of my kids slept in.
All the issues we had with MainStay were in the morning. When we went down to breakfast at 8 a.m., nearly everything was out: all the juices, the eggs, the bacon, the waffle mix AND the syrup, the milk, one of the cereals, and almost all of the bread for toast. Basically all that was left were biscuits and yogurt. There was also no chlorine in the hot tub.