Our check-in time was 2pm which was perfect bc we had an event that evening & our Uber was picking us up at 4:30. That gave all 5 of us plenty of time to get settled in & ready to leave. We got there a little early, just after 1pm, & asked if we could get an early check in. Our room wasn't ready yet, which was fine, we told them that we'd run out & get dinner & be back. We got back at about 2:45pm & our room STILL WASN'T READY! We had to stand around in the lobby w all of our luggage for another 35 minutes until they were done cleaning our room! I explained our situation to the people at the front desk & apparently they didn't care. I also explained that we would need to use the pull out sofa, there were 5 of us, we would need sheets, blankets, etc for it. We would also need enough washcloths, towels, shampoo, conditioner, for all 5 of us. We finally got up to our room as the housekeeper finished cleaning it & had to explain to her again that we needed towels, etc for 5 people & the stuff to make up the bed on the pull out. The staff at the desk had spoken w her by phone but didn't relay that message to her. Then I went into the bathroom & there was 1 tiny bottle of shampoo, and 1 conditioner! My husband had to hunt the housekeeper down to get more of that stuff! I called the corp office to tell them about it & when they said they were putting me on hold, I got hung up on. The room was nice & clean & the breakfast was good. Our last stay at a Best Western though.